AI Development
Voice Agent Development
We build voice agents that handle real call workflows: answer questions, collect details, book appointments, and complete actions via tools—while keeping latency low and human handoff seamless. Delivery aligned to United Kingdom teams (GBP).
Overview
What this service is
Voice agents combine telephony with real-time STT/TTS and tool access to complete workflows over calls.
We design call flows with safety and compliance in mind: consent, escalation, and strict action allowlists.
Delivery includes monitoring for latency, failures, and user outcomes so you can iterate confidently after launch.
Start Small
Start small in 7 days
Three pilot-friendly options that reduce risk and ship value fast. Choose one, share access, and we deliver a production-ready baseline.
Standard
AI delivery standard
Quality and safety practices we ship with AI builds so the system stays measurable, maintainable, and production-ready.
Logging + tracing
Conversation and tool traces with request IDs, error visibility, and debug-friendly runbooks.
Guardrails + safety
Tool allowlists, PII-safe patterns, refusal behavior, and escalation routes for edge cases.
Evals + regression tests
Golden queries, scorecards, and regression checks so quality improves over time instead of drifting.
Cost + latency controls
Caching, prompt discipline, retrieval tuning, and routing so your app stays fast and predictable at scale.
Documentation + handoff
Architecture notes, environment setup, and next-step roadmap so your team can iterate safely after launch.
Security-first integration
Secrets isolation, role-based access, audit-friendly actions, and minimal data retention by design.
Benefits
What you get
Handle after-hours calls without losing leads
Automate scheduling and basic support workflows
Reduce agent time with structured call summaries
Keep latency low for natural conversations
Transfer to humans with full context
Measure outcomes with call analytics and evals
Features
What we deliver
Inbound and outbound call flows
Greeting, intent detection, verification steps, and outcomes (book, route, resolve) with robust fallback behavior.
Real-time STT/TTS
Low-latency transcription and natural speech synthesis tuned for your brand and call environment.
Knowledge grounding (optional RAG)
Answer from your policies and docs with citations available in transcripts and post-call summaries.
Tool actions
Create tickets, book appointments, update CRM fields, and trigger workflows via allowlisted tools and approvals.
Human transfer + agent assist
Warm transfer with a structured summary, extracted fields, and call transcript so humans continue smoothly.
Observability + evaluation
Latency metrics, failure tracking, call outcome dashboards, and regression checks on common intents.
Process
How we work
Discovery
Call intents, compliance needs, integrations, and success metrics.
Flow design
Scripts, prompts, escalation rules, and tool allowlists.
Build
Telephony wiring, STT/TTS, tool actions, and UI for transcripts.
QA
Latency testing, edge cases, and failover paths.
Launch
Monitoring, rollout, and handoff documentation.
Tech Stack
Technologies we use
Core
Tools
Services
Use Cases
Who this is for
Appointment scheduling agent
Handle inbound calls, check availability, book appointments, and send confirmations automatically.
After-hours lead capture
Qualify callers, capture structured requirements, and route leads with summaries to your team.
Tier-1 support hotline
Resolve common issues and create tickets with details when escalation is needed—reducing agent load.
Collections and follow-ups
Run compliant outbound workflows with opt-outs, scripting, and clear audit trails.
Internal ops call assistant
Summarize calls, extract action items, and create tasks automatically for faster follow-through.
AI Case Examples
Micro case studies (anonymous)
A few safe examples of outcomes we build for real operations—no client names, just results.
Secure Mobile Solution in Australian Defence Ecosystem
Problem: Secure data workflows were required in a regulated environment with strict access controls.
Solution: Hardened architecture with strict auth, encrypted storage, and audit-friendly engineering patterns.
Outcome: Deployed securely within a regulated ecosystem with clear handoff and operational guidance.
AI Knowledge Base Across 2,000+ Pages
Problem: Teams needed fast answers across long PDFs, but search was slow and results were inconsistent.
Solution: RAG with hybrid retrieval and reranking, plus grounded answers and safer fallback behavior.
Outcome: Reliable answers with <10s response times and measurable improvements on real queries.
Ops Automation with AI + n8n
Problem: Manual approvals and CRM syncing created delays and data inconsistencies across tools.
Solution: Event-driven automation with validation gates and AI-assisted classification where it improved routing.
Outcome: Reduced manual workload significantly with more reliable workflows and operator visibility.
Explore
Related solutions & technologies
Useful next pages if you’re planning an AI pilot or scaling this into a larger product.
Related solutions
FAQ
Frequently asked questions
We use streaming STT/TTS, tight prompt/tool routing, caching where appropriate, and careful model selection to keep responses fast and conversational.
Yes. We implement warm transfer with a summary and transcript so humans have context immediately.
Yes, where allowed. We design outbound flows with compliance and opt-out handling based on your region and policies.
Yes. We can book appointments, update CRM records, and create tasks via API integrations and tool allowlists.
We can support recording where appropriate. Recording policies and consent requirements vary—so we implement clear consent flows and configurable retention rules.
Start with 2–3 core intents (scheduling, FAQ, lead capture) and a clean human handoff, then expand based on analytics.
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Regional
Delivery considerations for your region
Compliance & Data (UK/EU)
For UK teams, we default to GDPR-first thinking: data minimisation, purpose-limited storage, and clear access boundaries.
We can work under a DPA (template available on request) and implement practical retention/deletion flows when needed.
- GDPR-first patterns (minimise, restrict, document)
- DPA template available on request
- Retention/deletion and export flows where required
- Least-privilege access and secure session handling
- PII-safe logging + secure-by-default configuration
- NDA available for early-stage discussions
Timezone & Collaboration (UK/EU)
We align to UK time and EU overlap (GMT/BST with CET-friendly windows) for fast feedback cycles.
We keep the process lightweight: async updates, clear priorities, and written decisions to avoid ambiguity.
- UK/EU overlap with GMT/BST windows
- Async-first delivery with documented scope
- Weekly milestones and structured demos
- Clear escalation path for blockers
- Tight change control with clear sign-offs
Engagement & Procurement (UK)
We support typical UK procurement flows with clear scopes, change control, and invoice cadence.
If you prefer a discovery-first engagement, we can run a short paid discovery to lock requirements before build.
- GBP-based engagements and invoicing options
- Discovery-first option to reduce delivery risk
- Milestone-based billing when appropriate
- Transparent change control and sign-offs
- Vendor onboarding pack on request
Security & Quality (UK/EU)
We build for reliability and maintainability: clean PRs, tight review loops, and test coverage that matches risk.
Performance budgets and release checklists keep launches predictable—especially when multiple stakeholders review changes.
- CI-friendly testing: unit + integration + smoke tests
- Performance budgets + bundle checks (Core Web Vitals-minded)
- Structured release notes and rollback-safe deployments
- Security checklist for auth, roles, and data flows
- Observability hooks (logs + error tracking) ready for production
Want help with voice agent development?
Share your requirements for United Kingdom delivery. GBP-based engagements.
Reply within 2 hours. No-pressure consultation.