Softment
AIChatbots, content apps, AI features

Technology

OpenAI

Add OpenAI-powered features safely—assistants, automations, and copilots built with guardrails, evaluation, and monitoring for reliability.

Best For

Ideal use cases

Applications needing natural language processing

Projects requiring text generation

Chatbots and conversational interfaces

Content generation features

Applications with language understanding needs

What We Build

Projects we deliver

AI-powered chatbots

Content generation tools

Text summarization features

Language translation applications

Code generation assistants

Email and document analysis

Creative writing tools

Customer support automation

Ecosystem

Compatible tools & integrations

Seamless Integrations

Works with your existing stack

7+ supported
OpenAI API (GPT-4, GPT-3.5)
DALL-E for image generation
Embeddings API
Whisper for speech-to-text
Function calling for structured outputs
Streaming for real-time responses
Fine-tuning for custom models

Use Cases

Recommended use cases

Customer support chatbots

Content generation platforms

Writing assistants and tools

Applications needing language understanding

Prototypes testing AI capabilities

Delivery

How we deliver

We integrate OpenAI APIs with proper error handling and rate limiting

Implement streaming for better user experience

Use function calling for structured outputs and tool use

Set up proper prompt engineering and context management

Implement cost monitoring and optimization

FAQ

Frequently asked questions

We optimize costs by caching responses, using appropriate models (GPT-3.5 for simple tasks, GPT-4 for complex), implementing rate limiting, and monitoring usage. We set up billing alerts.

Yes. We can fine-tune GPT-3.5 models for specific use cases. Fine-tuning improves accuracy for domain-specific tasks but requires training data and additional costs.

We implement rate limiting, retry logic with exponential backoff, and request queuing. We also use caching to reduce API calls and monitor usage to stay within limits.

Regional

Delivery considerations for your region

Compliance & Data (UK/EU)

For UK teams, we default to GDPR-first thinking: data minimisation, purpose-limited storage, and clear access boundaries.

We can work under a DPA (template available on request) and implement practical retention/deletion flows when needed.

  • GDPR-first patterns (minimise, restrict, document)
  • DPA template available on request
  • Retention/deletion and export flows where required
  • Least-privilege access and secure session handling
  • PII-safe logging + secure-by-default configuration
  • NDA available for early-stage discussions

Timezone & Collaboration (UK/EU)

We align to UK time and EU overlap (GMT/BST with CET-friendly windows) for fast feedback cycles.

We keep the process lightweight: async updates, clear priorities, and written decisions to avoid ambiguity.

  • UK/EU overlap with GMT/BST windows
  • Async-first delivery with documented scope
  • Weekly milestones and structured demos
  • Clear escalation path for blockers
  • Tight change control with clear sign-offs

Engagement & Procurement (UK)

We support typical UK procurement flows with clear scopes, change control, and invoice cadence.

If you prefer a discovery-first engagement, we can run a short paid discovery to lock requirements before build.

  • GBP-based engagements and invoicing options
  • Discovery-first option to reduce delivery risk
  • Milestone-based billing when appropriate
  • Transparent change control and sign-offs
  • Vendor onboarding pack on request

Security & Quality (UK/EU)

We build for reliability and maintainability: clean PRs, tight review loops, and test coverage that matches risk.

Performance budgets and release checklists keep launches predictable—especially when multiple stakeholders review changes.

  • CI-friendly testing: unit + integration + smoke tests
  • Performance budgets + bundle checks (Core Web Vitals-minded)
  • Structured release notes and rollback-safe deployments
  • Security checklist for auth, roles, and data flows
  • Observability hooks (logs + error tracking) ready for production
Ready to start?

Want to scope this properly?

Planning an OpenAI integration? Share your use case and we’ll recommend a safe rollout plan with clear milestones. GBP-based engagements.

Reply within 2 hours. No-pressure consultation.