Softment

Solutions

CRM & ERP Systems

Custom CRM and ERP systems for UK operations—workflow automation, role dashboards, and integration-ready architecture.

First step1–2 week opportunity sprint
Entry engagement$3k–$5k USD

Who It's For

Perfect for

Teams replacing spreadsheets and disconnected tools

Growing operations needing process standardization

Companies requiring custom approval workflows

Businesses needing role-specific dashboards

Organizations with complex order-to-cash operations

Use Cases

Built for these scenarios

Sales CRM with lead and pipeline tracking
Procurement and vendor management modules
Inventory and warehouse operations
Finance-ready operational workflows
Customer support and SLA monitoring
Cross-department reporting dashboards
Field operations and service dispatch tracking
Internal approval and compliance workflows

Deliverables

Everything you receive

Custom CRM/ERP architecture based on your process map
Role-aware modules for sales, ops, and management teams
Workflow automation with approval states
Data validation and audit-ready event logs
Centralized dashboards and business reporting
Migration plan for existing records and legacy tools
Integration-ready APIs for third-party systems
Security and permission controls by department
Documentation for admins and internal teams
Post-go-live optimization plan

Timeline

Typical timeline

1
2-3 weeks

Discovery

Map current workflows, identify bottlenecks, and define target system modules.

2
8-12 weeks

Build

Develop CRM/ERP modules, automation logic, role access, and reports.

3
2-3 weeks

Launch & Stabilize

Migrate key data, train teams, monitor usage, and resolve rollout issues.

Measurement

What we measure

These are measurement categories, not promised outcomes. Baselines, targets, and test conditions are agreed from your requirements and operating data during discovery.

Reduced manual operations and duplicate entries

Faster approvals and process visibility

Improved data quality across departments

Higher reporting accuracy for leadership decisions

Operational consistency across teams and locations

Considerations

Risks & assumptions

Unclear process definitions can slow implementation

Data migration complexity needs early planning

Stakeholder alignment is critical for module scope

Change management may impact adoption speed

AI Capability Layer

Add AI to this solution

Common AI modules teams add to accelerate support, ops, and internal workflows—without rebuilding the core product.

Start with the buyer sprint

The $3k–$5k opportunity sprint defines the right first workflow, measurable success criteria, risk controls, and rollout decision.

FAQ

Frequently asked questions

Yes. We can deliver an integrated platform with shared data models and workflows across sales, operations, and finance.

Yes. We define migration strategy, transform data safely, and validate quality before go-live.

Yes. We build custom modules around your process rather than forcing generic templates.

Yes. Role-specific dashboards and operational reporting are core parts of CRM/ERP delivery.

Yes. We provide API integrations and secure data exchange with external systems as needed.

We implement granular role controls, audit logs, and restricted access flows aligned with your policies.

Regional

Delivery considerations for your region

Data and risk discovery (United Kingdom)

Privacy, security, residency, and regulatory requirements differ by workflow. We document the applicable data flows, roles, retention needs, and control owners before recommending an architecture.

The resulting proposal lists the controls and evidence that are actually in scope. It is not a generic compliance, certification, or legal-assurance promise.

  • Map data sources, destinations, roles, and sensitive fields
  • Record access, retention, logging, and deletion requirements
  • Identify required security or procurement evidence before contracting
  • Use an NDA or DPA only when the parties mutually execute it

Working model (United Kingdom)

Exact live-overlap hours, response expectations, meeting windows, and escalation contacts are confirmed in the proposal for each engagement.

Written decisions, scoped milestones, and asynchronous updates reduce unnecessary meetings without implying an unagreed service level.

  • Proposal-specific overlap and meeting windows
  • Named owners for decisions and blockers
  • Written scope, assumptions, and change decisions
  • Milestone cadence agreed before kickoff

Commercial setup (United Kingdom)

The contracting entity, proposal currency, invoicing cadence, payment terms, intellectual-property terms, and required vendor documents are agreed before work begins.

The Opportunity Sprint can establish the evidence needed to scope a production pilot; it does not pre-commit either party to a rollout.

  • Contracting entity and currency confirmed in writing
  • Milestones and acceptance criteria defined in the proposal
  • Vendor-document requirements identified before signature
  • Scope changes require an explicit written decision

Delivery controls (United Kingdom)

Testing, observability, release, security, and handover controls are selected for the actual system risk rather than promised as a generic bundle.

Acceptance measures and production responsibilities are recorded before implementation so both teams know what evidence will support release.

  • Risk-based testing and acceptance measures
  • Release, rollback, and observability responsibilities
  • Security controls tied to the agreed threat model
  • Handover artifacts defined in the signed scope
Ready to start?

Want to scope this properly?

Need a CRM/ERP system aligned to your operations? Share your workflow and we’ll map a phased plan. GBP-based engagements.

Scoped around your requirements. No-pressure consultation.