Help & Support
Get answers fast. Contact our team for technical support, project inquiries, or account questions.
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General questions, quotes, and support.
Report a Bug
Share steps to reproduce and screenshots.
Submit a Support Request
Fill out the form below and we'll get back to you as soon as possible.
Frequently Asked Questions
Quick answers to common questions about our support process.
We typically respond within 2 hours on business days. For urgent issues reported via our support form with 'High' priority, we aim to respond within 4-8 hours during business hours (9 AM - 6 PM EST, Monday-Friday).
Please include: 1) Steps to reproduce the issue, 2) Expected vs actual behavior, 3) Screenshots or screen recordings, 4) Device/browser information, 5) Any error messages displayed. The more detail you provide, the faster we can resolve the issue.
You can request a quote through our Estimate page, use our AI Studio estimator for instant ballpark figures, or email us directly at support@softment.com with your project details. We'll schedule a discovery call to understand your requirements.
Yes, we're happy to sign NDAs before any detailed project discussions. Send your NDA to support@softment.com or mention it in your initial inquiry, and we'll review and sign it promptly before our first call.
We specialize in Flutter, React Native, Next.js, React, Node.js, TypeScript, AWS, Firebase, Supabase, PostgreSQL, and AI/ML integrations (OpenAI, Anthropic, RAG systems). We also offer Web3 development including smart contracts and dApps.
We offer flexible support packages: 1) Ad-hoc support (hourly billing), 2) Monthly retainer (guaranteed hours), 3) Dedicated support engineer (full-time). All packages include bug fixes, security patches, performance monitoring, and feature updates.
Our primary support hours are 9 AM - 6 PM EST, Monday through Friday. With teams in the US, Australia, and India, we can accommodate calls across most time zones. For enterprise clients, we offer extended support coverage.
We recommend: 1) Adding our team as collaborators on GitHub/GitLab with read-only access, 2) Using temporary deploy keys, 3) Sharing via secure file transfer for initial review. We can sign additional security agreements if required by your organization.
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