Softment Gig
AI Support Bot for Shopify
Ship a Shopify support bot that answers accurately, checks order context, and hands off to humans when needed.
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Softment Gig
AI Support Bot for Shopify
Ship a Shopify support bot that answers accurately, checks order context, and hands off to humans when needed.
Best for: Shopify support • order queries • returns • product Q&A
Includes: source code + handoff notes + Performance checks
Description
AI Support Bot for Shopify (Production-ready)
Give shoppers fast answers that stay accurate. We connect a support bot to your Shopify store (where needed) and your policies/docs so it can answer product questions, guide returns, and escalate edge cases to a human.
Basic
FAQ bot with store context
Standard
Shopify API + RAG + escalation
Premium
Multi-flow support + hardening + analytics
What you get
- Shopify support bot scope + starter
- FAQ/policy answers + web embed
- Basic lead capture + escalation link
- Shopify API wiring (order status/context)
- RAG grounding on policies/docs
- Escalation to helpdesk/email with context
- Basic analytics hooks
- Multi-flow support (returns/exchanges/tracking)
What we need from you
- Shopify admin/API access (if needed)
- Policies (returns/shipping) + FAQs
- Escalation destination (helpdesk/email)
- Brand tone + examples of common tickets
Packages
Choose the scope that fits
Basic
$300
Timeline: 2-3 days
- Shopify support bot scope + starter
- FAQ/policy answers + web embed
- Basic lead capture + escalation link
Standard
$900
Timeline: 7-10 days
- Shopify API wiring (order status/context)
- RAG grounding on policies/docs
- Escalation to helpdesk/email with context
- Basic analytics hooks
Premium
$1,800
Timeline: 2-4 weeks
- Multi-flow support (returns/exchanges/tracking)
- Guardrails + edge-case handling patterns
- Monitoring + runbook + post-launch notes
- Conversion-focused recommendations
Explore
Plan your next step
If you need more than a fixed-scope package, these pages help you choose the right approach and scope a safe rollout.
FAQ
Common questions before you buy
Can the bot check order status?
Yes. Standard and Premium can integrate Shopify APIs for order status and basic context checks.
Will it answer product questions accurately?
We ground responses in your catalog/policies. For best reliability, we use RAG and clear fallback for uncertain answers.
What happens after I place an order?
We review your scope, confirm deliverables, and send kickoff details within 24 hours.
Can I upgrade from Basic to Standard or Premium later?
Yes. You can start with any tier and upgrade when scope expands.
Do you provide source code and handover notes?
Yes. Every package includes source delivery and practical handover context.
How do revisions work?
Revisions are handled within the defined package scope. Out-of-scope requests are quoted separately.
Can you sign an NDA before kickoff?
Yes. We can work under a mutual NDA before project details are shared.
Do you support ongoing maintenance after delivery?
Yes. We can continue with maintenance, enhancements, and support after handoff.
Do package prices include third-party service costs?
No. Any external platform fees are billed directly by those providers.
Can this package be customised for my requirements?
Yes. If your scope is larger, use Talk to us and we will provide a custom estimate.
Need custom scope?
Talk to us before checkout
If your scope is larger than a package, we'll map a custom estimate and timeline.