Softment ("Softment", "we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit softment.com and related pages, including our contact forms and tools (collectively, the "Services").
1) Information We Collect
Information you provide
- Contact details such as name, email, phone number, company name
- Project details you submit through forms, chat, estimator, planner, or other tools
- Messages and files you upload (such as briefs, screenshots, or documents) when available
Information collected automatically
- Device and browser information (e.g., browser type, operating system)
- Usage data (e.g., pages viewed, time spent, clicks)
- Approximate location derived from IP address
- Cookies and similar technologies (see Section 6)
Third-party information
If you interact with third-party services we use (e.g., email delivery, analytics), they may provide limited information to us (such as delivery status or event logs).
2) How We Use Information
We use information to:
- Respond to inquiries and provide customer support
- Evaluate your request and prepare estimates, plans, or proposals
- Operate and improve the Services, including troubleshooting and performance monitoring
- Prevent spam, abuse, fraud, and security incidents
- Communicate service updates, confirmations, and administrative messages
3) AI Features and User Content
Some pages may include AI-assisted features (such as chat, estimators, planners, proposal generation, or diagnostic workflows).
- We use your inputs to generate outputs and to improve the user experience.
- Do not submit sensitive personal information unless it is necessary for your request.
- If you submit source code or repository links for evaluation, we treat it as confidential and use it only for the purpose you requested (such as generating a diagnostic report or quote), subject to Section 4 below.
4) How We Share Information
We do not sell your personal information. We may share information:
- With service providers that help us run the Services (e.g., hosting, email delivery, analytics, security)
- If required by law, legal process, or to protect rights, safety, and security
- In connection with business changes (e.g., merger, acquisition, or asset transfer)
Service providers are permitted to process data only to perform services for us and must protect it.
5) Data Retention
We retain information only as long as necessary for the purposes described above, including:
- Handling inquiries and ongoing communications
- Maintaining records for operational, security, and legal compliance
Retention may vary depending on the type of data and the purpose of processing.
6) Cookies and Analytics
We may use cookies and similar technologies to:
- Remember preferences (such as theme or country selection if used)
- Understand usage patterns and improve site performance
- Support basic security and anti-abuse measures
You can control cookies through your browser settings. Disabling cookies may limit certain features.
7) Security
We implement reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission or storage is completely secure.
8) International Data Transfers
Your information may be processed in countries where we or our service providers operate. We take steps to ensure appropriate protections are in place.
9) Your Rights and Choices
Depending on your location, you may have rights to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To make a request, contact us at support@softment.com.
10) Children's Privacy
The Services are not intended for children under 13, and we do not knowingly collect personal information from children.
11) Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date reflects the latest changes.
12) Contact Us
For questions or requests, contact Softment Support.