Softment

AI Development

AI Development Services

We build AI systems that behave predictably in production: agents, RAG knowledge bases, automation workflows, and copilots integrated into your product and operations—with evals, logging, and guardrails from day one.

TimelineTypical: 4–10 weeks (scope-dependent)
Starting at$1.5k
Security-first AI integrations • Evals + logging + guardrails included

Overview

What this service is

We design AI features around real user journeys: support resolution, lead qualification, document workflows, operator copilots, and internal knowledge search.

Our delivery is production-first: safe tool access, permission-aware retrieval, eval tests, monitoring, and fallback behavior so users aren’t blocked when AI is uncertain.

You get source code + handoff notes and a system your team can extend safely as models, prompts, and content evolve.

Standard

AI delivery standard

Quality and safety practices we ship with AI builds so the system stays measurable, maintainable, and production-ready.

Logging + tracing

Conversation and tool traces with request IDs, error visibility, and debug-friendly runbooks.

Guardrails + safety

Tool allowlists, PII-safe patterns, refusal behavior, and escalation routes for edge cases.

Evals + regression tests

Golden queries, scorecards, and regression checks so quality improves over time instead of drifting.

Cost + latency controls

Caching, prompt discipline, retrieval tuning, and routing so your app stays fast and predictable at scale.

Documentation + handoff

Architecture notes, environment setup, and next-step roadmap so your team can iterate safely after launch.

Security-first integration

Secrets isolation, role-based access, audit-friendly actions, and minimal data retention by design.

Benefits

What you get

Agents + copilots with safe tool access

RAG knowledge bases with citations and access control

Automation workflows with retries and audit logs

Document AI pipelines with review queues

Voice agents with low-latency call flows

Evaluation, monitoring, and iteration loops

Features

What we deliver

Agents and copilots

Workflow-first assistants that can answer, route, and act via tools—shipped with guardrails and measurable quality.

RAG Knowledge Bases

Retrieval systems that answer from your docs with citations, excerpts, and permission-aware access when required.

Workflow automation and integrations

Automate ops and support tasks using structured steps, approvals, retries, and audit-friendly logs.

Document Intelligence

Extract data from PDFs, forms, and unstructured content—normalize it into clean JSON your systems can use.

Voice & Vision

Speech-to-text, text-to-speech, and image understanding for voice notes, call summaries, or visual inputs.

Evals, monitoring, and safety layer

Evals, regression tests, red-team scenarios, and analytics so accuracy improves over time and failures are visible.

Proof

Built for production

Security-first integrations

Tool allowlists, RBAC alignment, audit logs, and permission-aware retrieval patterns—built to reduce leakage and unsafe actions.

Latency + cost optimisation

Caching, streaming, retrieval tuning, and model routing so production usage stays fast and cost-aware.

Enterprise-ready operations

Tracing, evals, feedback loops, and governance controls so quality improves over time and failures are visible.

Explore

Explore related services

Process

How we work

1
1-2 weeks

Discovery

Requirements gathering and planning

2
2-3 weeks

Design

UI/UX design and prototyping

3
6-12 weeks

Development

Iterative sprints with demos

4
1-2 weeks

Launch

Deployment and support

Tech Stack

Technologies we use

Core

OpenAI / AnthropicVercel AI SDKTool calling / actionsRAG + hybrid search

Tools

Pinecone / Qdrant / Weaviate / pgvectorn8n (automation)Twilio Voice / STT/TTSTracing + eval datasets

Services

Node.js / PythonPostgreSQL + Redis

Use Cases

Who this is for

Customer Support

Grounded assistants that answer from your help center and tickets, with human handoff and low-confidence fallbacks.

Internal Knowledge

Search + Q&A across SOPs, wikis, and docs so teams find answers fast—with citations and access control.

Ops Automation

Summaries, routing, tagging, and structured extraction that reduce manual work while keeping reviews in the loop.

Product Intelligence

Natural language queries over product data, dashboards, and events—turning metrics into decisions.

AI Case Examples

Micro case studies (anonymous)

A few safe examples of outcomes we build for real operations—no client names, just results.

Secure Mobile Solution in Australian Defence Ecosystem

Problem: Secure data workflows were required in a regulated environment with strict access controls.

Solution: Hardened architecture with strict auth, encrypted storage, and audit-friendly engineering patterns.

Outcome: Deployed securely within a regulated ecosystem with clear handoff and operational guidance.

AI Knowledge Base Across 2,000+ Pages

Problem: Teams needed fast answers across long PDFs, but search was slow and results were inconsistent.

Solution: RAG with hybrid retrieval and reranking, plus grounded answers and safer fallback behavior.

Outcome: Reliable answers with <10s response times and measurable improvements on real queries.

Ops Automation with AI + n8n

Problem: Manual approvals and CRM syncing created delays and data inconsistencies across tools.

Solution: Event-driven automation with validation gates and AI-assisted classification where it improved routing.

Outcome: Reduced manual workload significantly with more reliable workflows and operator visibility.

Decision Guides

Not sure which to choose?

FAQ

Frequently asked questions

Timeline depends on scope. MVPs typically take 8-12 weeks, while larger projects can take 4-6 months. We provide detailed timelines during the estimate phase.

We offer both fixed-price and time-and-materials pricing. Fixed-price works best for well-defined projects, while T&M is ideal for evolving requirements.

Yes, we offer maintenance packages including bug fixes, security updates, and feature enhancements after launch.

Ready to start?

Want a production-ready AI build?

Tell us the workflow, data sources, and systems to connect—we’ll propose a scoped plan, timeline, and best next step.

Security-first approach. Clear handoff. No-pressure consultation.