Softment

AI Development

MCP Tooling Integration

We integrate your systems into MCP tooling: build connectors, define schemas, enforce permissions, and make tool execution reliable. Ideal when you already have systems and want to expose them safely to AI clients. Delivery aligned to United Kingdom teams (GBP).

TimelineTypical: 3–6 weeks (scope-dependent)
Starting at$2.2k
Security-first AI integrations • Evals + logging + guardrails included

Standard

AI delivery standard

Quality and safety practices we ship with AI builds so the system stays measurable, maintainable, and production-ready.

Logging + tracing

Conversation and tool traces with request IDs, error visibility, and debug-friendly runbooks.

Guardrails + safety

Tool allowlists, PII-safe patterns, refusal behavior, and escalation routes for edge cases.

Evals + regression tests

Golden queries, scorecards, and regression checks so quality improves over time instead of drifting.

Cost + latency controls

Caching, prompt discipline, retrieval tuning, and routing so your app stays fast and predictable at scale.

Documentation + handoff

Architecture notes, environment setup, and next-step roadmap so your team can iterate safely after launch.

Security-first integration

Secrets isolation, role-based access, audit-friendly actions, and minimal data retention by design.

Benefits

What you get

Connect CRMs, ticketing, and internal APIs as tools

Improve reliability with retries and validation

Keep tool access safe with RBAC and allowlists

Reduce one-off glue code with consistent schemas

Make usage traceable with logs and monitoring

Ship tools faster with reusable patterns

Features

What we deliver

Connector development

Connect to internal APIs, databases, and third-party tools with resilient error handling and retries.

Schema and validation

Tool input/output schemas with strict validation to avoid unsafe or inconsistent execution.

Permission enforcement

RBAC checks and policy enforcement so tool access matches your security model.

Safe execution patterns

Allowlists, approvals, and deterministic safeguards for high-impact tool actions.

Observability

Logs and traces for tool usage, errors, and performance so you can operate confidently.

Handoff documentation

Tool catalog, schemas, and runbooks for safe maintenance and extension.

Process

How we work

1
1-2 weeks

Discovery

Requirements gathering and planning

2
2-3 weeks

Design

UI/UX design and prototyping

3
6-12 weeks

Development

Iterative sprints with demos

4
1-2 weeks

Launch

Deployment and support

Tech Stack

Technologies we use

Core

MCPConnector patternsRBACValidation

Tools

Node.js / PythonPostgreSQLQueues + retriesSentry / monitoring

Services

Secrets managementCI/CD

Use Cases

Who this is for

CRM and ticketing tools

Expose safe read/write actions for CRMs and ticketing systems with approvals and logs.

Internal admin actions

Expose controlled internal workflows as tools while enforcing role and permission boundaries.

Read-only data tools

Expose search and lookups safely to AI clients without exposing raw database access.

Tool standardization

Normalize inconsistent internal systems into consistent tool interfaces for agent workflows.

Enterprise adoption

Add governance and monitoring for scalable tool usage across teams.

AI Case Examples

Micro case studies (anonymous)

A few safe examples of outcomes we build for real operations—no client names, just results.

Secure Mobile Solution in Australian Defence Ecosystem

Problem: Secure data workflows were required in a regulated environment with strict access controls.

Solution: Hardened architecture with strict auth, encrypted storage, and audit-friendly engineering patterns.

Outcome: Deployed securely within a regulated ecosystem with clear handoff and operational guidance.

AI Knowledge Base Across 2,000+ Pages

Problem: Teams needed fast answers across long PDFs, but search was slow and results were inconsistent.

Solution: RAG with hybrid retrieval and reranking, plus grounded answers and safer fallback behavior.

Outcome: Reliable answers with <10s response times and measurable improvements on real queries.

Ops Automation with AI + n8n

Problem: Manual approvals and CRM syncing created delays and data inconsistencies across tools.

Solution: Event-driven automation with validation gates and AI-assisted classification where it improved routing.

Outcome: Reduced manual workload significantly with more reliable workflows and operator visibility.

FAQ

Frequently asked questions

Yes. We design tool catalogs and schemas so multiple connectors can live behind consistent interfaces.

Yes. Approvals are recommended for high-impact writes like refunds, deletions, or permission changes.

Yes. We design versioning strategies so schema changes don’t break clients unexpectedly.

We use proper secrets management, environment isolation, and minimal credential scopes to reduce risk.

Yes. Observability is part of a production MCP integration so failures are visible and actionable.

Yes. We can deploy MCP tooling in your infrastructure with hardened network and access controls.

Related Services

You might also need

Regional

Delivery considerations for your region

Compliance & Data (UK/EU)

For UK teams, we default to GDPR-first thinking: data minimisation, purpose-limited storage, and clear access boundaries.

We can work under a DPA (template available on request) and implement practical retention/deletion flows when needed.

  • GDPR-first patterns (minimise, restrict, document)
  • DPA template available on request
  • Retention/deletion and export flows where required
  • Least-privilege access and secure session handling
  • PII-safe logging + secure-by-default configuration
  • NDA available for early-stage discussions

Timezone & Collaboration (UK/EU)

We align to UK time and EU overlap (GMT/BST with CET-friendly windows) for fast feedback cycles.

We keep the process lightweight: async updates, clear priorities, and written decisions to avoid ambiguity.

  • UK/EU overlap with GMT/BST windows
  • Async-first delivery with documented scope
  • Weekly milestones and structured demos
  • Clear escalation path for blockers
  • Tight change control with clear sign-offs

Engagement & Procurement (UK)

We support typical UK procurement flows with clear scopes, change control, and invoice cadence.

If you prefer a discovery-first engagement, we can run a short paid discovery to lock requirements before build.

  • GBP-based engagements and invoicing options
  • Discovery-first option to reduce delivery risk
  • Milestone-based billing when appropriate
  • Transparent change control and sign-offs
  • Vendor onboarding pack on request

Security & Quality (UK/EU)

We build for reliability and maintainability: clean PRs, tight review loops, and test coverage that matches risk.

Performance budgets and release checklists keep launches predictable—especially when multiple stakeholders review changes.

  • CI-friendly testing: unit + integration + smoke tests
  • Performance budgets + bundle checks (Core Web Vitals-minded)
  • Structured release notes and rollback-safe deployments
  • Security checklist for auth, roles, and data flows
  • Observability hooks (logs + error tracking) ready for production
Ready to start?

Want help with MCP tooling integration?

Book a service call with United Kingdom timezone overlap (UK/EU overlap (GMT/BST-friendly)). GBP-based engagements.

Reply within 2 hours. No-pressure consultation.