Softment

AI Development

AI Guardrails & Safety

We implement guardrails so LLM features behave predictably: prompt-injection defenses, tool allowlists, PII controls, refusal patterns, and safe fallbacks. You get tests and monitoring so safety stays intact as the system evolves.

TimelineTypical: 2–5 weeks (scope-dependent)
Starting at$1.1k
Security-first AI integrations • Evals + logging + guardrails included

Overview

What this service is

Guardrails are the safety layer around AI features: policies, permissions, filtering, and fallbacks that prevent unsafe or untrusted behavior.

We design guardrails aligned to your risks: data leakage, unsafe actions, policy violations, and adversarial inputs.

Delivery includes safety tests and monitoring so guardrails don’t degrade silently after changes.

Standard

AI delivery standard

Quality and safety practices we ship with AI builds so the system stays measurable, maintainable, and production-ready.

Logging + tracing

Conversation and tool traces with request IDs, error visibility, and debug-friendly runbooks.

Guardrails + safety

Tool allowlists, PII-safe patterns, refusal behavior, and escalation routes for edge cases.

Evals + regression tests

Golden queries, scorecards, and regression checks so quality improves over time instead of drifting.

Cost + latency controls

Caching, prompt discipline, retrieval tuning, and routing so your app stays fast and predictable at scale.

Documentation + handoff

Architecture notes, environment setup, and next-step roadmap so your team can iterate safely after launch.

Security-first integration

Secrets isolation, role-based access, audit-friendly actions, and minimal data retention by design.

Benefits

What you get

Reduce prompt injection and data leakage risk

Keep tool actions safe with allowlists + approvals

Improve trust with clear refusal and fallback UX

Control sensitive data handling with PII rules

Detect safety failures with tests and monitoring

Ship updates with less risk of regressions

Features

What we deliver

Tool allowlists + RBAC

Only approved tools and actions are accessible, with role-aware permissions and approval steps for sensitive actions.

Prompt injection defenses

Input sanitization, policy enforcement, context separation, and retrieval controls to reduce injection risk.

PII and sensitive-data controls

Redaction, retention controls, and configurable logging so sensitive data is handled safely.

Refusal + fallback UX

Clear “can’t do that” behavior, safe alternatives, and escalation paths that don’t frustrate users.

Content and policy filters

Moderation, policy checks, and output constraints aligned to your product and compliance needs.

Safety testing + monitoring

Red-team tests, regression checks, and alerts for policy violations or unsafe behaviors in production.

Process

How we work

1
2–4 days

Risk mapping

Threat model and safety goals.

2
4–8 days

Design

Guardrail policies, tools, approvals, and UX.

3
1–3 weeks

Build

Implement controls and validations.

4
3–7 days

Red-team

Adversarial tests and fixes.

5
2–4 days

Monitor

Dashboards and alerts for safety drift.

Tech Stack

Technologies we use

Core

Moderation / safety checksPrompt injection defensesRBAC + allowlistsStructured outputs

Tools

Evaluation testsTracingNode.js / PythonPostgreSQL

Services

Sentry / monitoringAudit logs

Use Cases

Who this is for

Agent safety for tool actions

Prevent unsafe actions with allowlists, approvals, and strict parameter validation.

RAG privacy and access control

Ensure retrieval respects permissions and doesn’t leak private sources across users or tenants.

Support bot policy compliance

Ensure the assistant refuses unsafe requests and follows brand and policy rules consistently.

Enterprise audit readiness

Add audit logs, retention controls, and admin oversight for enterprise deployments.

Safe rollout of new prompts/models

Add regression tests and monitoring so changes don’t degrade safety.

AI Case Examples

Micro case studies (anonymous)

A few safe examples of outcomes we build for real operations—no client names, just results.

Secure Mobile Solution in Australian Defence Ecosystem

Problem: Secure data workflows were required in a regulated environment with strict access controls.

Solution: Hardened architecture with strict auth, encrypted storage, and audit-friendly engineering patterns.

Outcome: Deployed securely within a regulated ecosystem with clear handoff and operational guidance.

AI Knowledge Base Across 2,000+ Pages

Problem: Teams needed fast answers across long PDFs, but search was slow and results were inconsistent.

Solution: RAG with hybrid retrieval and reranking, plus grounded answers and safer fallback behavior.

Outcome: Reliable answers with <10s response times and measurable improvements on real queries.

Ops Automation with AI + n8n

Problem: Manual approvals and CRM syncing created delays and data inconsistencies across tools.

Solution: Event-driven automation with validation gates and AI-assisted classification where it improved routing.

Outcome: Reduced manual workload significantly with more reliable workflows and operator visibility.

Decision Guides

Not sure which to choose?

FAQ

Frequently asked questions

No, but they drastically reduce common failure modes. We combine allowlists, validation, monitoring, and eval tests to keep behavior predictable.

They shouldn’t. We design refusal/fallback UX so users still get value and clear next steps instead of silent failures.

Yes. We can retrofit safety controls, add tests, and instrument monitoring without rebuilding everything.

We implement redaction where needed, configure retention, and restrict logging so PII isn’t stored or exposed unnecessarily.

Yes. We build adversarial test sets and verify that policies, context separation, and tool controls hold under attack-like inputs.

Yes. Human-in-the-loop approvals are a common pattern for production agent safety.

Ready to start?

Want help with AI guardrails and safety?

Share your requirements and we’ll reply with next steps and a clear plan.

Reply within 2 hours. No-pressure consultation.