Softment

AI Development

Enterprise AI Integration

We integrate AI into real enterprise workflows—copilots, admin assistants, and automations that connect safely to your systems. Expect RBAC, audit logs, evals, and governance patterns that scale beyond a prototype.

TimelineTypical: 4–8 weeks (scope-dependent)
Starting at$2.5k
Security-first AI integrations • Evals + logging + guardrails included

Overview

What this service is

This service focuses on integrating AI into existing products and internal tools while preserving security, permissions, and operational control.

We connect LLM features to your data and systems with role-aware access, audit logs, and configurable policies.

Delivery includes evaluation tests, monitoring, and handoff notes so your team can ship improvements safely.

Standard

AI delivery standard

Quality and safety practices we ship with AI builds so the system stays measurable, maintainable, and production-ready.

Logging + tracing

Conversation and tool traces with request IDs, error visibility, and debug-friendly runbooks.

Guardrails + safety

Tool allowlists, PII-safe patterns, refusal behavior, and escalation routes for edge cases.

Evals + regression tests

Golden queries, scorecards, and regression checks so quality improves over time instead of drifting.

Cost + latency controls

Caching, prompt discipline, retrieval tuning, and routing so your app stays fast and predictable at scale.

Documentation + handoff

Architecture notes, environment setup, and next-step roadmap so your team can iterate safely after launch.

Security-first integration

Secrets isolation, role-based access, audit-friendly actions, and minimal data retention by design.

Benefits

What you get

Add copilots to your product without chaos

Connect AI to systems safely via allowlisted tools

Keep permissions consistent with SSO and RBAC

Reduce risk with evals, logging, and guardrails

Improve operator productivity with admin assistants

Control costs via caching and smart routing

Features

What we deliver

Copilot UX inside your app

Context-aware chat/command UI, suggested prompts, and workflow-specific interfaces that feel native to your product.

System integrations

Connect CRMs, ERPs, ticketing, databases, and internal APIs with safe tool contracts and retries.

SSO + RBAC alignment

Permissions and roles integrated with your identity system so AI access matches your existing security posture.

Audit logs + governance

Traceable actions, request logs, and admin controls for policy updates, access management, and usage limits.

Evals + regression protection

Quality test sets and CI-style checks to reduce regressions when prompts, sources, or models change.

Cost + latency optimization

Caching, streaming, and model routing so production usage stays responsive and cost-aware.

Process

How we work

1
3–6 days

Discovery

Systems, roles, workflows, and risk policy.

2
1–2 weeks

Design

Copilot UX, tool contracts, and governance model.

3
3–6 weeks

Build

Integrations, RAG/tools, and production UX.

4
4–8 days

Evals

Quality tests, monitoring, and rollout plan.

5
2–4 days

Launch

Staged rollout + handoff.

Tech Stack

Technologies we use

Core

OpenAI / AnthropicVercel AI SDKTool calling / actionsRAG (optional)

Tools

PostgreSQLRedis (caching)Queues + retriesNext.js

Services

Sentry / tracingRBAC / audit logs

Use Cases

Who this is for

Admin copilot for dashboards

Search data, explain metrics, draft updates, and execute safe admin actions with approvals and logs.

Sales enablement copilot

Summarize accounts, suggest next steps, draft outreach, and update CRM fields safely.

Support agent assist

Generate replies, summarize tickets, and pull relevant knowledge with citations and structured context.

Ops workflow automation

Route requests, extract fields, trigger approvals, and update systems via tool calling and audit logs.

Knowledge search for teams

RAG assistants over internal docs with access controls and measurable answer quality.

AI Case Examples

Micro case studies (anonymous)

A few safe examples of outcomes we build for real operations—no client names, just results.

Secure Mobile Solution in Australian Defence Ecosystem

Problem: Secure data workflows were required in a regulated environment with strict access controls.

Solution: Hardened architecture with strict auth, encrypted storage, and audit-friendly engineering patterns.

Outcome: Deployed securely within a regulated ecosystem with clear handoff and operational guidance.

AI Knowledge Base Across 2,000+ Pages

Problem: Teams needed fast answers across long PDFs, but search was slow and results were inconsistent.

Solution: RAG with hybrid retrieval and reranking, plus grounded answers and safer fallback behavior.

Outcome: Reliable answers with <10s response times and measurable improvements on real queries.

Ops Automation with AI + n8n

Problem: Manual approvals and CRM syncing created delays and data inconsistencies across tools.

Solution: Event-driven automation with validation gates and AI-assisted classification where it improved routing.

Outcome: Reduced manual workload significantly with more reliable workflows and operator visibility.

Decision Guides

Not sure which to choose?

FAQ

Frequently asked questions

Yes. We align AI access with your identity and RBAC so data visibility and tool actions follow the same rules as your app.

We design storage and logging based on your requirements. We can redact sensitive fields, configure retention, and keep audit logs without exposing PII.

We implement eval datasets and regression checks so changes to prompts, sources, or models don’t silently degrade quality.

Yes. A focused pilot (one workflow, one integration) is often the best way to validate ROI before scaling.

We support OpenAI and Anthropic and can keep integrations provider-flexible when possible.

Yes. We add admin controls, usage limits, role-aware access, and audit logs so enterprise rollout is manageable.

Ready to start?

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