Softment

AI Development

MCP Tooling Integration

We integrate your systems into MCP tooling: build connectors, define schemas, enforce permissions, and make tool execution reliable. Ideal when you already have systems and want to expose them safely to AI clients.

TimelineTypical: 3–6 weeks (scope-dependent)
Starting at$2.2k
Security-first AI integrations • Evals + logging + guardrails included

Standard

AI delivery standard

Quality and safety practices we ship with AI builds so the system stays measurable, maintainable, and production-ready.

Logging + tracing

Conversation and tool traces with request IDs, error visibility, and debug-friendly runbooks.

Guardrails + safety

Tool allowlists, PII-safe patterns, refusal behavior, and escalation routes for edge cases.

Evals + regression tests

Golden queries, scorecards, and regression checks so quality improves over time instead of drifting.

Cost + latency controls

Caching, prompt discipline, retrieval tuning, and routing so your app stays fast and predictable at scale.

Documentation + handoff

Architecture notes, environment setup, and next-step roadmap so your team can iterate safely after launch.

Security-first integration

Secrets isolation, role-based access, audit-friendly actions, and minimal data retention by design.

Benefits

What you get

Connect CRMs, ticketing, and internal APIs as tools

Improve reliability with retries and validation

Keep tool access safe with RBAC and allowlists

Reduce one-off glue code with consistent schemas

Make usage traceable with logs and monitoring

Ship tools faster with reusable patterns

Features

What we deliver

Connector development

Connect to internal APIs, databases, and third-party tools with resilient error handling and retries.

Schema and validation

Tool input/output schemas with strict validation to avoid unsafe or inconsistent execution.

Permission enforcement

RBAC checks and policy enforcement so tool access matches your security model.

Safe execution patterns

Allowlists, approvals, and deterministic safeguards for high-impact tool actions.

Observability

Logs and traces for tool usage, errors, and performance so you can operate confidently.

Handoff documentation

Tool catalog, schemas, and runbooks for safe maintenance and extension.

Process

How we work

1
1-2 weeks

Discovery

Requirements gathering and planning

2
2-3 weeks

Design

UI/UX design and prototyping

3
6-12 weeks

Development

Iterative sprints with demos

4
1-2 weeks

Launch

Deployment and support

Tech Stack

Technologies we use

Core

MCPConnector patternsRBACValidation

Tools

Node.js / PythonPostgreSQLQueues + retriesSentry / monitoring

Services

Secrets managementCI/CD

Use Cases

Who this is for

CRM and ticketing tools

Expose safe read/write actions for CRMs and ticketing systems with approvals and logs.

Internal admin actions

Expose controlled internal workflows as tools while enforcing role and permission boundaries.

Read-only data tools

Expose search and lookups safely to AI clients without exposing raw database access.

Tool standardization

Normalize inconsistent internal systems into consistent tool interfaces for agent workflows.

Enterprise adoption

Add governance and monitoring for scalable tool usage across teams.

AI Case Examples

Micro case studies (anonymous)

A few safe examples of outcomes we build for real operations—no client names, just results.

Secure Mobile Solution in Australian Defence Ecosystem

Problem: Secure data workflows were required in a regulated environment with strict access controls.

Solution: Hardened architecture with strict auth, encrypted storage, and audit-friendly engineering patterns.

Outcome: Deployed securely within a regulated ecosystem with clear handoff and operational guidance.

AI Knowledge Base Across 2,000+ Pages

Problem: Teams needed fast answers across long PDFs, but search was slow and results were inconsistent.

Solution: RAG with hybrid retrieval and reranking, plus grounded answers and safer fallback behavior.

Outcome: Reliable answers with <10s response times and measurable improvements on real queries.

Ops Automation with AI + n8n

Problem: Manual approvals and CRM syncing created delays and data inconsistencies across tools.

Solution: Event-driven automation with validation gates and AI-assisted classification where it improved routing.

Outcome: Reduced manual workload significantly with more reliable workflows and operator visibility.

Decision Guides

Not sure which to choose?

FAQ

Frequently asked questions

Yes. We design tool catalogs and schemas so multiple connectors can live behind consistent interfaces.

Yes. Approvals are recommended for high-impact writes like refunds, deletions, or permission changes.

Yes. We design versioning strategies so schema changes don’t break clients unexpectedly.

We use proper secrets management, environment isolation, and minimal credential scopes to reduce risk.

Yes. Observability is part of a production MCP integration so failures are visible and actionable.

Yes. We can deploy MCP tooling in your infrastructure with hardened network and access controls.

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