Softment

Automation & Integrations

n8n Automation Services

We build production-grade n8n workflows that are reliable under real traffic: webhooks, retries, idempotency, and monitoring. Great for lead routing, CRM sync, support ops, and AI-assisted workflow steps.

TimelineTypical: 2–4 weeks (scope-dependent)
Starting at$900
Security-first AI integrations • Evals + logging + guardrails included

Overview

What this service is

This service delivers n8n workflows (and supporting backend pieces) that automate operations across your tools and APIs.

We implement reliability patterns—retries, dead-letter handling, idempotency, and observability—so workflows don’t silently break.

When useful, we add AI steps (classification, extraction, summarization) with evals and safe fallbacks.

Standard

AI delivery standard

Quality and safety practices we ship with AI builds so the system stays measurable, maintainable, and production-ready.

Logging + tracing

Conversation and tool traces with request IDs, error visibility, and debug-friendly runbooks.

Guardrails + safety

Tool allowlists, PII-safe patterns, refusal behavior, and escalation routes for edge cases.

Evals + regression tests

Golden queries, scorecards, and regression checks so quality improves over time instead of drifting.

Cost + latency controls

Caching, prompt discipline, retrieval tuning, and routing so your app stays fast and predictable at scale.

Documentation + handoff

Architecture notes, environment setup, and next-step roadmap so your team can iterate safely after launch.

Security-first integration

Secrets isolation, role-based access, audit-friendly actions, and minimal data retention by design.

Benefits

What you get

Automate ops without fragile one-off scripts

Reduce manual work with reliable workflow design

Improve data consistency across tools and CRMs

Add audit-friendly logs and alerts

Handle retries and failures safely

Layer in AI steps with measured quality

Features

What we deliver

Webhook-driven workflows

Event-driven triggers with signature validation, replay protection, and structured payload contracts.

Reliability patterns

Retries, idempotency keys, dead-letter queues, and safe backoff to handle real-world failures.

CRM and tool integrations

Sync leads, contacts, tickets, and internal entities across systems with clear mapping and validation.

AI steps (optional)

Classification, routing, summarization, and extraction steps with cost controls and eval coverage.

Monitoring and alerting

Workflow health dashboards and alerts for failures, latency spikes, or unexpected volumes.

Handoff and maintenance notes

Documentation and runbooks so your team can extend workflows safely after delivery.

Process

How we work

1
2–4 days

Discovery

Workflow mapping and success criteria.

2
3–6 days

Design

Event schemas, reliability plan, and integrations.

3
1–3 weeks

Build

Implement workflows + supporting services.

4
3–7 days

QA

Failure simulations and monitoring setup.

5
1–2 days

Handoff

Docs and maintenance notes.

Tech Stack

Technologies we use

Core

n8nWebhooksQueues + retriesPostgreSQL

Tools

Redis (optional)Node.jsOpenAI / Anthropic (optional)Sentry / monitoring

Services

API integrationsSecrets management

Use Cases

Who this is for

Lead routing and enrichment

Ingest leads, enrich context, score them, and route to the right owner with CRM updates.

Support workflow automation

Auto-triage tickets, tag issues, route to teams, and create structured summaries for agents.

Billing and ops workflows

Handle invoices, notifications, reconciliation steps, and internal approvals with audit logs.

Product event automation

Process product events into internal tools and analytics with retries and dedupe rules.

Document and form processing

Extract structured fields from forms and PDFs and route to review queues or downstream systems.

AI Case Examples

Micro case studies (anonymous)

A few safe examples of outcomes we build for real operations—no client names, just results.

Secure Mobile Solution in Australian Defence Ecosystem

Problem: Secure data workflows were required in a regulated environment with strict access controls.

Solution: Hardened architecture with strict auth, encrypted storage, and audit-friendly engineering patterns.

Outcome: Deployed securely within a regulated ecosystem with clear handoff and operational guidance.

AI Knowledge Base Across 2,000+ Pages

Problem: Teams needed fast answers across long PDFs, but search was slow and results were inconsistent.

Solution: RAG with hybrid retrieval and reranking, plus grounded answers and safer fallback behavior.

Outcome: Reliable answers with <10s response times and measurable improvements on real queries.

Ops Automation with AI + n8n

Problem: Manual approvals and CRM syncing created delays and data inconsistencies across tools.

Solution: Event-driven automation with validation gates and AI-assisted classification where it improved routing.

Outcome: Reduced manual workload significantly with more reliable workflows and operator visibility.

Decision Guides

Not sure which to choose?

FAQ

Frequently asked questions

They shouldn’t. We implement retries, backoff, and dead-letter handling so transient outages don’t cause silent data loss.

Yes. We can deploy n8n with proper secrets handling, backups, and monitoring, or work with your existing hosting setup.

Yes. We can add approval steps and audit logs for actions like refunds, deletions, or high-risk updates.

Yes. We can add AI steps like classification or summarization, with cost controls and eval checks for quality.

Yes. We deliver runbooks and workflow notes so your team can maintain and extend automations confidently.

Your workflow steps, tools involved, API access details, and any policies for approvals and data handling.

Ready to start?

Want help with n8n automation?

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