AI & Machine Learning

AI Integration & Automation

Add AI features that feel native to your product. We ship assistants, search, and automations that are grounded in your data, measurable in quality, and ready for production. AI delivery with product-safe UX: guardrails, evals, and clear fallbacks (North America overlap).

Timeline6-12 weeks
Starting at$700

Benefits

What you get

Model-agnostic (OpenAI, Claude, Bedrock)

RAG knowledge bases with citations

Tool calling + workflow automation

Document parsing & structured extraction

Voice + vision features when needed

Evaluation, monitoring, and iteration

Features

What we deliver

AI Assistants (In-Product)

Chat and command interfaces with memory, tool calling, and safe fallbacks—designed for real user workflows, not demos.

RAG Knowledge Bases

Retrieval systems that answer from your docs with citations, excerpts, and permission-aware access when required.

Workflow Automation

Automate ops and support tasks using structured prompts, function calling, approvals, and audit-friendly logs.

Document Intelligence

Extract data from PDFs, forms, and unstructured content—normalize it into clean JSON your systems can use.

Voice & Vision

Speech-to-text, text-to-speech, and image understanding for voice notes, call summaries, or visual inputs.

Quality & Safety Layer

Evals, regression tests, red-team scenarios, and analytics so accuracy improves over time and failures are visible.

Process

How we work

1
1-2 weeks

Discovery

Requirements gathering and planning

2
2-3 weeks

Design

UI/UX design and prototyping

3
6-12 weeks

Development

Iterative sprints with demos

4
1-2 weeks

Launch

Deployment and support

Tech Stack

Technologies we use

Core

OpenAI (GPT family)Anthropic ClaudeAWS BedrockVercel AI SDK

Tools

LangChain / SDK-firstPineconeWeaviateChroma / pgvector

Services

Whisper (STT)ElevenLabs (TTS)Hugging Face

Use Cases

Who this is for

Customer Support

Grounded assistants that answer from your help center and tickets, with human handoff and low-confidence fallbacks.

Internal Knowledge

Search + Q&A across SOPs, wikis, and docs so teams find answers fast—with citations and access control.

Ops Automation

Summaries, routing, tagging, and structured extraction that reduce manual work while keeping reviews in the loop.

Product Intelligence

Natural language queries over product data, dashboards, and events—turning metrics into decisions.

FAQ

Frequently asked questions

Timeline depends on scope. MVPs typically take 8-12 weeks, while larger projects can take 4-6 months. We provide detailed timelines during the estimate phase.

We offer both fixed-price and time-and-materials pricing. Fixed-price works best for well-defined projects, while T&M is ideal for evolving requirements.

Yes, we offer maintenance packages including bug fixes, security updates, and feature enhancements after launch.

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Regional

Delivery considerations for your region

Compliance & Data (Canada)

For Canadian teams, we focus on practical privacy and security: least-privilege access, clear boundaries, and reviewable operational controls.

We can align implementation with SOC 2 / ISO-friendly practices (without claiming certification) and support documented data flows.

  • SOC 2 / ISO-friendly patterns (no certification claims)
  • Least-privilege access and secure session handling
  • Retention/deletion and export flows where required
  • PII-safe logging + access boundary documentation
  • NDA and vendor onboarding docs on request

Timezone & Collaboration (North America)

We work with Canadian teams with North America overlap and meeting windows that fit your schedule.

Delivery stays predictable via weekly milestones, async updates, and clearly documented decisions.

  • North America overlap and responsive communication
  • Async-first updates with written scope decisions
  • Weekly milestone demos and progress checkpoints
  • Clear escalation path for blockers
  • Tight change control with clear sign-offs

Engagement & Procurement (Canada)

We support procurement-friendly delivery: clear scope, change control, and billing cadence aligned to milestones when appropriate.

We can invoice in CAD for CAD-based engagements where required.

  • CAD-based engagements and invoicing options
  • Milestone-based billing and scope sign-offs
  • Time-and-materials for evolving requirements
  • Vendor onboarding pack on request
  • Optional paid discovery to de-risk delivery

Security & Quality (North America)

We keep quality visible: clean PRs, reviewable changes, and test coverage that matches the risk of each feature.

Performance budgets and release discipline help maintain stability as the product scales.

  • CI-friendly testing: unit + integration + smoke tests
  • Performance budgets + bundle checks
  • Structured release notes + rollback-safe deployments
  • Security checklist for auth, roles, and data flows
  • Observability hooks (logs + error tracking) ready for production
Ready to start?

Want help with AI integration?

Get a clear plan for Canada teams—scope, timeline, and next steps. CAD-based engagements.

Reply within 2 hours. No-pressure consultation.

    AI Integration & Automation (CA) | Softment