Softment

AI Pillar

AI Agent Development Company

AI agents that do real work: plan steps, call tools, and complete workflows—without unsafe actions or fragile glue code.

Start smallFixed-scope pilot
Delivery1–2 weeks typical
IncludesSource + handoff
Routing + intent handlingTool contracts + safe actionsState/memory with retention rulesApprovals for risky operationsEvals + monitoring to prevent drift

Problems

What’s slowing teams down

Common bottlenecks we see before AI workflows are implemented.

Chatbots can’t complete tasks

Q&A is not enough when the system must update records, trigger workflows, or coordinate multiple tools.

Tool usage is unsafe by default

Without strict schemas and permissions, agents can attempt actions they shouldn’t.

No workflow visibility

Failures become expensive when logs/traces and runbooks are missing.

Quality is hard to improve

Agents need eval sets and regression tests tied to real outcomes to iterate safely.

Delivery

What we deliver

Implementation-ready modules designed for reliability, safety, and real operations.

Safe tool calling

Explicit tool schemas, allowlists, and approvals so actions stay bounded and auditable.

Routing + state management

Intent routing and session-safe state so the agent clarifies instead of guessing.

Approval-aware workflows

Human-in-the-loop steps for refunds, deletes, and sensitive changes with structured summaries.

Evals + monitoring

Golden test sets, regression checks, and KPIs for stability and iterative improvement.

Deliverables

What you’ll get

Concrete outputs designed for predictable handoff and measurable improvements.

Agent architecture (routing, state, fallbacks)

Tool schemas + allowlists + RBAC boundaries

Approval flows for sensitive operations

Structured outputs (tickets, CRM updates, tasks)

Evaluation set + regression checks

Source code + handoff documentation

Process

How we work

A pilot-first approach, with the quality and governance needed for production rollouts.

1
2–4 days

Discovery

Define jobs-to-be-done, tools, and risk boundaries.

2
3–6 days

Design

Routing, tool schemas, and fallback behavior.

3
1–3 weeks

Build

Implement agent flows and integrations.

4
2–5 days

Evals

Ship test sets and regression checks.

Stack

Suggested implementation stack

A practical stack we can adapt to your constraints and existing systems.

OpenAI / Claude (LLM)Function calling / toolsSDK-first orchestrationQueues + retriesRedis cachingRBAC + audit logsTracing + error monitoring

Automations

Example automations

A few workflows that usually deliver ROI quickly.

Support agent that creates/updates tickets with structured fields

Ops agent that runs approval-aware adjustments

Sales agent that qualifies leads and schedules follow-ups

Incident triage assistant that summarizes alerts

Standard

AI delivery standard

Quality and safety practices we ship with AI builds so the system stays measurable, maintainable, and production-ready.

Logging + tracing

Conversation and tool traces with request IDs, error visibility, and debug-friendly runbooks.

Guardrails + safety

Tool allowlists, PII-safe patterns, refusal behavior, and escalation routes for edge cases.

Evals + regression tests

Golden queries, scorecards, and regression checks so quality improves over time instead of drifting.

Cost + latency controls

Caching, prompt discipline, retrieval tuning, and routing so your app stays fast and predictable at scale.

Documentation + handoff

Architecture notes, environment setup, and next-step roadmap so your team can iterate safely after launch.

Security-first integration

Secrets isolation, role-based access, audit-friendly actions, and minimal data retention by design.

Pricing

Typical pricing ranges

We confirm scope before starting. These ranges help you plan a pilot versus a full rollout.

Single agent workflow: $2,000–$6,000

Multi-tool agent: $4,000–$12,000

Enterprise governance: scoped after discovery

Timelines

Delivery timelines

Common timelines for pilots and production hardening, depending on integrations and governance.

Pilot agent: 1–2 weeks

MVP suite: 2–4 weeks

Risks

Risks & mitigation

The failure modes we design for so reliability and trust stay high.

Agents taking unsafe actions

We enforce tool allowlists, RBAC, and approval gates so the agent cannot “freestyle” sensitive operations.

Tool failures break workflows

We implement retries, idempotency, and structured logging so workflows recover and stay debuggable.

Confusing UX

We design clear action states (pending/success/failure) and escalation flows for humans.

AI Case Examples

Micro case studies (anonymous)

A few safe examples of outcomes we build for real operations—no client names, just results.

Approval-Aware Ops Agent

Problem: Automation was needed, but high-risk actions required human oversight.

Solution: Human-in-the-loop approvals with structured diffs and audit logs.

Outcome: Faster ops without sacrificing control or accountability.

Lead Routing Agent With Clean Handoffs

Problem: Leads were inconsistent and routing was manual and slow.

Solution: Qualification + enrichment + routing with CRM updates and scheduling handoff.

Outcome: Better lead triage with clearer handoffs to sales teams.

FAQ

Frequently asked questions

Can an agent safely execute actions like refunds or updates?

Yes—with allowlists, role permissions, and approval gates. Actions are designed to be auditable and controlled.

Do agents need long-term memory?

Not always. We prefer explicit state and short-term context with clear retention rules for predictability and privacy.

How do you reduce hallucinations?

We combine grounding (RAG) when needed, tool-based verification, and safe fallback behavior when evidence is missing.

Can we start with one workflow only?

Yes. A single workflow pilot is the fastest way to validate metrics and integrations before expanding.

Will we get a handoff package?

Yes. Delivery includes source code, architecture notes, and next-step recommendations.

Do you support multi-tenant permissions?

Yes. We can design tenant-safe tool access and isolation patterns based on your auth model.

Ready to start?

Want an AI pilot for your workflow?

Start with a fixed-scope gig or request a tailored implementation plan for your systems.