Softment
AIProduction assistants, agents, RAG systems

Technology

LLM Observability

LLM Observability implementation for production software delivery with clean architecture, maintainability, and predictable rollout. Built for United Kingdom teams with UK/EU overlap (GMT/BST-friendly).

Best For

Ideal use cases

Teams shipping AI features that must stay reliable over time

Products needing visibility into cost, latency, and quality

Systems requiring regression checks for prompt/model changes

What We Build

Projects we deliver

Tracing and structured logging for AI workflows

Eval suites and regression gates

Dashboards for quality, cost, latency, and failure modes

Ecosystem

Compatible tools & integrations

Seamless Integrations

Works with your existing stack

4+ supported
Trace correlation IDs across steps
Prompt/config versioning
Eval datasets and automated scoring
Alerting and incident playbooks

Use Cases

Recommended use cases

RAG assistants with retrieval diagnostics

Tool-calling agents with action auditing

Scaling AI features post-launch without surprise regressions

Delivery

How we deliver

We instrument end-to-end workflows so failures are diagnosable, not mysterious.

Evals are designed to run in CI with thresholds that match business goals.

Monitoring includes cost/latency controls for production predictability.

FAQ

Frequently asked questions

Basic tracing and a small eval set often pay off quickly, especially when AI affects customers or cost.

Yes. We can add tracing and evals without rewriting your product, then expand coverage over time.

Quality, latency, cost, retrieval relevance, tool-call correctness, and safety events—tailored to your workflow.

Regional

Delivery considerations for your region

Compliance & Data (UK/EU)

For UK teams, we default to GDPR-first thinking: data minimisation, purpose-limited storage, and clear access boundaries.

We can work under a DPA (template available on request) and implement practical retention/deletion flows when needed.

  • GDPR-first patterns (minimise, restrict, document)
  • DPA template available on request
  • Retention/deletion and export flows where required
  • Least-privilege access and secure session handling
  • PII-safe logging + secure-by-default configuration
  • NDA available for early-stage discussions

Timezone & Collaboration (UK/EU)

We align to UK time and EU overlap (GMT/BST with CET-friendly windows) for fast feedback cycles.

We keep the process lightweight: async updates, clear priorities, and written decisions to avoid ambiguity.

  • UK/EU overlap with GMT/BST windows
  • Async-first delivery with documented scope
  • Weekly milestones and structured demos
  • Clear escalation path for blockers
  • Tight change control with clear sign-offs

Engagement & Procurement (UK)

We support typical UK procurement flows with clear scopes, change control, and invoice cadence.

If you prefer a discovery-first engagement, we can run a short paid discovery to lock requirements before build.

  • GBP-based engagements and invoicing options
  • Discovery-first option to reduce delivery risk
  • Milestone-based billing when appropriate
  • Transparent change control and sign-offs
  • Vendor onboarding pack on request

Security & Quality (UK/EU)

We build for reliability and maintainability: clean PRs, tight review loops, and test coverage that matches risk.

Performance budgets and release checklists keep launches predictable—especially when multiple stakeholders review changes.

  • CI-friendly testing: unit + integration + smoke tests
  • Performance budgets + bundle checks (Core Web Vitals-minded)
  • Structured release notes and rollback-safe deployments
  • Security checklist for auth, roles, and data flows
  • Observability hooks (logs + error tracking) ready for production
Ready to start?

Want to scope this properly?

Share your requirements for United Kingdom delivery. GBP-based engagements.

Reply within 2 hours. No-pressure consultation.