Rescue & Scale
Maintenance & Support Services
We provide ongoing maintenance and support for web, mobile, and backend products. From incident response and bug fixes to planned improvements, we keep your platform reliable while your team focuses on growth. Delivery aligned to United Kingdom teams (GBP).
Benefits
What you get
Proactive monitoring and issue response
Regular bug fixes and stability improvements
Security patching and dependency upgrades
Planned enhancement sprints for product growth
Clear SLAs and communication workflows
Predictable support model with handoff continuity
Features
What we deliver
Incident Response and Triage
Handle production issues quickly with structured triage, root-cause analysis, and recovery actions.
Bug Fixing and Stabilization
Continuously fix defects, edge-case failures, and workflow regressions in priority order.
Security and Dependency Updates
Keep frameworks and libraries up to date with safer rollout practices and compatibility checks.
Performance and Reliability Care
Apply targeted optimizations and infrastructure tuning to keep user experience stable over time.
Roadmap-Aligned Enhancements
Deliver small-to-medium feature improvements through planned support sprints.
Reporting and Handoff Continuity
Provide regular updates, transparent work logs, and documented changes for team visibility.
Process
How we work
Onboarding and System Audit
Review architecture, known issues, and operational priorities.
Support Plan Setup
Define SLAs, communication channels, and backlog prioritization method.
Continuous Support Cycles
Execute bug fixes, updates, and enhancements in recurring iterations.
Monthly Review and Planning
Report outcomes and align next support priorities with product goals.
Tech Stack
Technologies we use
Core
Tools
Services
Use Cases
Who this is for
Post-Launch Product Support
Keep newly launched products stable with structured support and iterative fixes.
Legacy System Care
Maintain aging systems while planning gradual modernization and risk reduction.
Small Team Engineering Backup
Provide reliable external support when in-house teams need additional execution bandwidth.
Enterprise Reliability Support
Maintain SLAs, release discipline, and issue management for critical product workflows.
FAQ
Frequently asked questions
Yes. We offer recurring support models tailored to product complexity and response requirements.
Yes. We start with a technical audit, then provide a phased stabilization and support plan.
Response time depends on agreed SLA tier, but critical issues are prioritized for immediate triage.
Yes. Support plans can include planned enhancement sprints in addition to bug fixes and updates.
Yes. We manage security and version upgrades with compatibility checks and safe rollout practices.
Yes. We provide clear progress summaries, change logs, and next-step planning updates.
Related Services
You might also need
Regional
Delivery considerations for your region
Compliance & Data (UK/EU)
For UK teams, we default to GDPR-first thinking: data minimisation, purpose-limited storage, and clear access boundaries.
We can work under a DPA (template available on request) and implement practical retention/deletion flows when needed.
- GDPR-first patterns (minimise, restrict, document)
- DPA template available on request
- Retention/deletion and export flows where required
- Least-privilege access and secure session handling
- PII-safe logging + secure-by-default configuration
- NDA available for early-stage discussions
Timezone & Collaboration (UK/EU)
We align to UK time and EU overlap (GMT/BST with CET-friendly windows) for fast feedback cycles.
We keep the process lightweight: async updates, clear priorities, and written decisions to avoid ambiguity.
- UK/EU overlap with GMT/BST windows
- Async-first delivery with documented scope
- Weekly milestones and structured demos
- Clear escalation path for blockers
- Tight change control with clear sign-offs
Engagement & Procurement (UK)
We support typical UK procurement flows with clear scopes, change control, and invoice cadence.
If you prefer a discovery-first engagement, we can run a short paid discovery to lock requirements before build.
- GBP-based engagements and invoicing options
- Discovery-first option to reduce delivery risk
- Milestone-based billing when appropriate
- Transparent change control and sign-offs
- Vendor onboarding pack on request
Security & Quality (UK/EU)
We build for reliability and maintainability: clean PRs, tight review loops, and test coverage that matches risk.
Performance budgets and release checklists keep launches predictable—especially when multiple stakeholders review changes.
- CI-friendly testing: unit + integration + smoke tests
- Performance budgets + bundle checks (Core Web Vitals-minded)
- Structured release notes and rollback-safe deployments
- Security checklist for auth, roles, and data flows
- Observability hooks (logs + error tracking) ready for production
Want help with maintenance and support?
Share your requirements for United Kingdom delivery. GBP-based engagements.
Reply within 2 hours. No-pressure consultation.