Softment
AIProduction assistants, agents, RAG systems

Technology

LLM Observability

LLM Observability implementation for production software delivery with clean architecture, maintainability, and predictable rollout. Built for United States teams with Americas overlap (EST/PST-friendly).

Best For

Ideal use cases

Teams shipping AI features that must stay reliable over time

Products needing visibility into cost, latency, and quality

Systems requiring regression checks for prompt/model changes

What We Build

Projects we deliver

Tracing and structured logging for AI workflows

Eval suites and regression gates

Dashboards for quality, cost, latency, and failure modes

Ecosystem

Compatible tools & integrations

Seamless Integrations

Works with your existing stack

4+ supported
Trace correlation IDs across steps
Prompt/config versioning
Eval datasets and automated scoring
Alerting and incident playbooks

Use Cases

Recommended use cases

RAG assistants with retrieval diagnostics

Tool-calling agents with action auditing

Scaling AI features post-launch without surprise regressions

Delivery

How we deliver

We instrument end-to-end workflows so failures are diagnosable, not mysterious.

Evals are designed to run in CI with thresholds that match business goals.

Monitoring includes cost/latency controls for production predictability.

FAQ

Frequently asked questions

Basic tracing and a small eval set often pay off quickly, especially when AI affects customers or cost.

Yes. We can add tracing and evals without rewriting your product, then expand coverage over time.

Quality, latency, cost, retrieval relevance, tool-call correctness, and safety events—tailored to your workflow.

Regional

Delivery considerations for your region

Compliance & Data (US)

For US teams, we build with auditability in mind: clear access boundaries, least-privilege roles, and reviewable operational controls.

We can align delivery with SOC 2 / ISO-friendly practices (without claiming certification): evidence-ready logs, secure-by-default config, and clear ownership.

  • SOC 2 / ISO-friendly implementation patterns (no certification claims)
  • Least-privilege access and permission boundaries
  • Security review checklists for auth, payments, and data flows
  • PII-safe logging + incident response playbooks (on request)
  • Retention and deletion flows where required
  • NDA + vendor onboarding docs on request

Timezone & Collaboration (Americas)

We support teams across the Americas with meeting windows that work for EST/CST/MST/PST.

We keep delivery predictable with weekly milestones, concise async updates, and written decisions to reduce calendar load.

  • Americas overlap with EST/PST-friendly windows
  • Async-first updates with written decisions
  • Weekly milestone demos + change control
  • Fast turnaround on blockers and clarifications
  • Clear owner per workstream and escalation path

Engagement & Procurement (US)

US-friendly engagement structure: clear SOWs, milestone billing, and invoice cadence that fits typical procurement workflows.

If you need vendor onboarding artefacts, we can provide security posture summaries and delivery process documentation.

  • USD invoicing and milestone-based payment schedules
  • SOW + scope lock options for fixed-scope work
  • Time-and-materials for evolving requirements
  • Procurement-ready documentation on request
  • Optional paid discovery to de-risk delivery

Security & Quality (US)

We ship with a security-first checklist and performance budgets—so releases stay stable under real traffic.

Expect clean PRs, reviewable changes, and production-ready testing from day one.

  • Threat-aware checks for auth, roles, and sensitive data flows
  • CI-friendly testing: unit + integration + critical path smoke tests
  • Performance budgets (Core Web Vitals-minded) and bundle checks
  • Structured logging + error tracking hooks (Sentry-ready)
  • Rollback-safe releases and clear release notes
Ready to start?

Want to scope this properly?

Book a page call with United States timezone overlap (Americas overlap (EST/PST-friendly)). USD-based engagements.

Reply within 2 hours. No-pressure consultation.