Softment

Mobile + Backend

Field Service Mobile App Development

We build field service mobile apps for real technicians in real environments—offline capture, sync, dispatch coordination, and admin oversight. The goal is operational reliability, not flashy screens.

TimelineTypical: 6–14 weeks (scope-dependent)
Starting at£2.6k

Overview

What this service is

Field service mobile app development is for technician workflows: job assignments, checklists, evidence capture, and status updates—often in low-connectivity environments.

We design offline-first data capture and sync as first-class requirements, then build admin tooling so operations teams can dispatch, monitor, and resolve exceptions.

You get a durable system: predictable states, role-based access, and a codebase built to scale across teams and service categories.

Benefits

What you get

Offline-first technician workflows

Jobs still progress without coverage—data sync is designed, not bolted on.

Fewer manual operations

Dispatch, status, and job updates move through the system with clear states and controls.

Auditability and accountability

Job history, timestamps, photos, and notes captured with structured records.

Faster service cycles

Technicians can complete work faster with checklists, asset info, and streamlined forms.

Admin visibility

Dashboards and filters for jobs, staff performance, inventory, and customer support flows.

Scalable architecture

Designed for growth across sites, teams, and service categories without fragile coupling.

Features

What we deliver

Job dispatch + assignment workflows

Manual dispatch, scheduling, and assignment rules scoped to your operational model.

Offline forms + local persistence

Reliable offline capture with sync strategies and conflict handling designed upfront.

Photo and evidence capture

Attachments and checklists with compression and storage considerations for mobile reliability.

Asset and inventory modules (optional)

Track assets, parts, and job consumption with admin tooling for operational clarity.

Admin dashboard

Job management, staff visibility, customer support, and reporting tools to run operations.

Security + role-based access

Permissions aligned to operations so technicians and admins see only what they should.

Process

How we work

1
1–2 weeks

Ops workflow mapping

We document job states, technician actions, admin controls, and the offline sync requirements.

2
1 week

Data model + permission design

We define entities (jobs, assets, parts) and roles so access and operations stay consistent.

3
5–12 weeks

Build milestones

We ship technician flows first, then admin dashboards and reporting based on the operational needs.

4
1–2 weeks

Offline + sync validation

We test in poor network conditions and validate conflict handling and data integrity.

5
2–5 days

Launch + adoption support

We provide documentation and rollout guidance to help teams adopt the system in production.

Tech Stack

Technologies we use

Core

Flutter / React NativeLocal DB (SQLite/Drift)Node.jsPostgreSQL

Tools

REST APIsMaps (optional)File upload pipelinesRole-based access control

Services

SentryCI/CD

Use Cases

Who this is for

Technician job management

Work orders, checklists, evidence capture, and status updates that work offline.

Utilities and maintenance operations

Asset tracking, inspections, and scheduled tasks with audit-friendly records.

Home services dispatch

Scheduling, assignment, customer communication hooks, and operational dashboards.

Industrial site workflows

On-site tasks, approvals, and reporting designed for reliability and safety documentation.

Legacy process replacement

Replace spreadsheets and paper forms with a workflow that teams can adopt quickly.

FAQ

Frequently asked questions

Yes. We design offline-first flows with local persistence and a sync strategy that avoids losing technician work.

Yes. Field service apps require ops tooling. We scope admin essentials so dispatch and support teams can run operations.

We implement reliable upload pipelines, compression when needed, and safe retry behavior so evidence capture is dependable.

Yes. We plan integration boundaries early and can build API connectors or middleware services to fit your current systems.

Ready to start?

Need a field service app that works offline?

Share your technician workflow and we’ll map scope, sync strategy, and the best delivery plan.

Offline-first + ops tooling supported.