Softment
AIProduction assistants, agents, RAG systems

Technology

LLM Observability

LLM Observability implementation for production software delivery with clean architecture, maintainability, and predictable rollout. Built for Germany teams with EU overlap (CET/CEST-friendly).

Best For

Ideal use cases

Teams shipping AI features that must stay reliable over time

Products needing visibility into cost, latency, and quality

Systems requiring regression checks for prompt/model changes

What We Build

Projects we deliver

Tracing and structured logging for AI workflows

Eval suites and regression gates

Dashboards for quality, cost, latency, and failure modes

Ecosystem

Compatible tools & integrations

Seamless Integrations

Works with your existing stack

4+ supported
Trace correlation IDs across steps
Prompt/config versioning
Eval datasets and automated scoring
Alerting and incident playbooks

Use Cases

Recommended use cases

RAG assistants with retrieval diagnostics

Tool-calling agents with action auditing

Scaling AI features post-launch without surprise regressions

Delivery

How we deliver

We instrument end-to-end workflows so failures are diagnosable, not mysterious.

Evals are designed to run in CI with thresholds that match business goals.

Monitoring includes cost/latency controls for production predictability.

FAQ

Frequently asked questions

Basic tracing and a small eval set often pay off quickly, especially when AI affects customers or cost.

Yes. We can add tracing and evals without rewriting your product, then expand coverage over time.

Quality, latency, cost, retrieval relevance, tool-call correctness, and safety events—tailored to your workflow.

Regional

Delivery considerations for your region

Compliance & Data (EU)

For Germany/EU delivery, we keep GDPR-first patterns: data minimisation, purpose-limited storage, and explicit access boundaries.

We can work under a DPA (template available on request) and implement pragmatic retention/deletion flows when needed.

  • GDPR-first architecture patterns (generic, no legal claims)
  • DPA template available on request
  • Retention/deletion and export flows where required
  • Least-privilege access and safe logging defaults
  • Documented data flows and access boundaries

Timezone & Collaboration (EU)

We align to EU working hours with CET-friendly collaboration windows and async progress updates.

We keep delivery predictable: weekly milestones, documented decisions, and clear scope control.

  • EU overlap with CET-friendly windows
  • Async-first delivery with written decisions
  • Weekly milestone demos and progress checkpoints
  • Clear change control to avoid surprises
  • Escalation path for blockers and risks

Engagement & Procurement (EU)

We support procurement-friendly engagements with clear scopes, milestone plans, and documentation that stakeholders can review.

For EU teams, we can structure invoices and milestones for EUR-based engagements where appropriate.

  • EUR-based engagements and invoicing options
  • Discovery-first option to reduce delivery risk
  • Milestone-based billing and scope sign-offs
  • Vendor onboarding documentation on request
  • Transparent change control and approvals

Security & Quality (EU)

We prioritise reliability: reviewable PRs, predictable releases, and tests that protect critical paths.

Performance budgets and clear release discipline keep the product stable as it grows.

  • CI-friendly testing: unit + integration + smoke tests
  • Performance budgets + bundle checks
  • Release checklist + rollback-safe deployments
  • Security checklist for auth and sensitive data flows
  • Observability hooks (logs + error tracking) ready for production
Ready to start?

Want to scope this properly?

Get a clear plan for Germany teams—scope, timeline, and next steps. EUR-based engagements.

Reply within 2 hours. No-pressure consultation.