AI Development
AI Chatbot Development
We build AI chatbots that ship like real product features: grounded answers, clear escalation paths, and integrations that solve actual workflows. You get measurable quality, safe defaults, and a handoff your team can maintain. Delivery aligned to Germany teams (EUR).
Overview
What this service is
This service delivers an AI chatbot embedded in your product (or internal tools), designed around specific user journeys: support, lead capture, onboarding, or knowledge search.
We ground responses in your content via RAG, connect tools for actions, and implement safe fallbacks and escalation when confidence is low.
Delivery includes conversation analytics, evaluation checks, and documented configuration so you can iterate safely post-launch.
Start Small
Start small in 7 days
Three pilot-friendly options that reduce risk and ship value fast. Choose one, share access, and we deliver a production-ready baseline.
Standard
AI delivery standard
Quality and safety practices we ship with AI builds so the system stays measurable, maintainable, and production-ready.
Logging + tracing
Conversation and tool traces with request IDs, error visibility, and debug-friendly runbooks.
Guardrails + safety
Tool allowlists, PII-safe patterns, refusal behavior, and escalation routes for edge cases.
Evals + regression tests
Golden queries, scorecards, and regression checks so quality improves over time instead of drifting.
Cost + latency controls
Caching, prompt discipline, retrieval tuning, and routing so your app stays fast and predictable at scale.
Documentation + handoff
Architecture notes, environment setup, and next-step roadmap so your team can iterate safely after launch.
Security-first integration
Secrets isolation, role-based access, audit-friendly actions, and minimal data retention by design.
Benefits
What you get
Reduce support load with grounded answers
Capture leads with structured qualification flows
Integrate actions (tickets, CRM updates, scheduling)
Increase trust with citations and safe fallbacks
Improve over time via evals + analytics
Protect privacy with access and PII controls
Features
What we deliver
RAG grounding with citations
Answers are grounded in your docs with citations/excerpts and safe behavior when sources are weak.
Tool calling and workflow actions
Create tickets, update CRM fields, fetch order state, schedule meetings, and trigger webhooks via allowlisted tools.
Escalation + agent assist
Smooth human handoff with a summary, extracted fields, and full conversation context so agents don’t restart.
Conversation UX that converts
On-brand UI, suggested prompts, error/empty states, and structured forms for high-intent flows.
Quality monitoring + eval tests
Regression checks, feedback loops, and dashboards so you can improve answers and reduce failure modes.
Safety + privacy controls
PII handling, rate limits, prompt injection defenses, and role-based tool access to keep behavior predictable.
Process
How we work
Discovery
Define use cases, sources, and success metrics.
Design
Conversation UX, tools, and fallback rules.
Build
RAG + integrations + UI implementation.
Evals
Quality tests, analytics, and iteration loop.
Launch
Rollout, monitoring, and handoff.
Tech Stack
Technologies we use
Core
Tools
Services
Use Cases
Who this is for
Customer support chatbot
Answer FAQs from your docs and policies, create tickets when needed, and escalate with a clean summary.
Lead qualification assistant
Collect requirements, score leads, and route to the right owner with CRM updates and scheduling hooks.
Internal enablement bot
Search SOPs, onboarding docs, and product knowledge with citations and access-aware retrieval.
Onboarding and product guidance
Guide users through setup, explain features, and reduce time-to-value with contextual help.
Ops and triage assistant
Summarize issues, route to the right team, and attach structured context to tickets and tasks.
AI Case Examples
Micro case studies (anonymous)
A few safe examples of outcomes we build for real operations—no client names, just results.
Secure Mobile Solution in Australian Defence Ecosystem
Problem: Secure data workflows were required in a regulated environment with strict access controls.
Solution: Hardened architecture with strict auth, encrypted storage, and audit-friendly engineering patterns.
Outcome: Deployed securely within a regulated ecosystem with clear handoff and operational guidance.
AI Knowledge Base Across 2,000+ Pages
Problem: Teams needed fast answers across long PDFs, but search was slow and results were inconsistent.
Solution: RAG with hybrid retrieval and reranking, plus grounded answers and safer fallback behavior.
Outcome: Reliable answers with <10s response times and measurable improvements on real queries.
Ops Automation with AI + n8n
Problem: Manual approvals and CRM syncing created delays and data inconsistencies across tools.
Solution: Event-driven automation with validation gates and AI-assisted classification where it improved routing.
Outcome: Reduced manual workload significantly with more reliable workflows and operator visibility.
Explore
Related solutions & technologies
Useful next pages if you’re planning an AI pilot or scaling this into a larger product.
Related solutions
FAQ
Frequently asked questions
Yes. We integrate with CRMs and support tools via APIs or webhooks and restrict actions via allowlists, RBAC, and approvals when needed.
Yes. We can ship web-first and then extend to Slack/WhatsApp depending on provider constraints and compliance requirements.
We ground answers in your sources (RAG), require citations, add low-confidence fallbacks, and run evaluation tests against real queries.
Yes. We track useful metrics like resolution rate, escalation rate, top queries, and failure modes so you can improve continuously.
Yes. Tool access is allowlisted and role-aware. You can require approvals for sensitive actions and restrict the bot to read-only modes where needed.
Your goals, sample questions, knowledge sources, and the systems you want the bot to connect to (if any).
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Regional
Delivery considerations for your region
Compliance & Data (EU)
For Germany/EU delivery, we keep GDPR-first patterns: data minimisation, purpose-limited storage, and explicit access boundaries.
We can work under a DPA (template available on request) and implement pragmatic retention/deletion flows when needed.
- GDPR-first architecture patterns (generic, no legal claims)
- DPA template available on request
- Retention/deletion and export flows where required
- Least-privilege access and safe logging defaults
- Documented data flows and access boundaries
Timezone & Collaboration (EU)
We align to EU working hours with CET-friendly collaboration windows and async progress updates.
We keep delivery predictable: weekly milestones, documented decisions, and clear scope control.
- EU overlap with CET-friendly windows
- Async-first delivery with written decisions
- Weekly milestone demos and progress checkpoints
- Clear change control to avoid surprises
- Escalation path for blockers and risks
Engagement & Procurement (EU)
We support procurement-friendly engagements with clear scopes, milestone plans, and documentation that stakeholders can review.
For EU teams, we can structure invoices and milestones for EUR-based engagements where appropriate.
- EUR-based engagements and invoicing options
- Discovery-first option to reduce delivery risk
- Milestone-based billing and scope sign-offs
- Vendor onboarding documentation on request
- Transparent change control and approvals
Security & Quality (EU)
We prioritise reliability: reviewable PRs, predictable releases, and tests that protect critical paths.
Performance budgets and clear release discipline keep the product stable as it grows.
- CI-friendly testing: unit + integration + smoke tests
- Performance budgets + bundle checks
- Release checklist + rollback-safe deployments
- Security checklist for auth and sensitive data flows
- Observability hooks (logs + error tracking) ready for production
Want help with AI chatbot development?
Book a service call with Germany timezone overlap (EU overlap (CET/CEST-friendly)). EUR-based engagements.
Reply within 2 hours. No-pressure consultation.