Softment
AIProduction assistants, agents, RAG systems

Technology

LLM Observability

LLM Observability implementation for production software delivery with clean architecture, maintainability, and predictable rollout. Built for Canada teams with North America overlap.

Best For

Ideal use cases

Teams shipping AI features that must stay reliable over time

Products needing visibility into cost, latency, and quality

Systems requiring regression checks for prompt/model changes

What We Build

Projects we deliver

Tracing and structured logging for AI workflows

Eval suites and regression gates

Dashboards for quality, cost, latency, and failure modes

Ecosystem

Compatible tools & integrations

Seamless Integrations

Works with your existing stack

4+ supported
Trace correlation IDs across steps
Prompt/config versioning
Eval datasets and automated scoring
Alerting and incident playbooks

Use Cases

Recommended use cases

RAG assistants with retrieval diagnostics

Tool-calling agents with action auditing

Scaling AI features post-launch without surprise regressions

Delivery

How we deliver

We instrument end-to-end workflows so failures are diagnosable, not mysterious.

Evals are designed to run in CI with thresholds that match business goals.

Monitoring includes cost/latency controls for production predictability.

FAQ

Frequently asked questions

Basic tracing and a small eval set often pay off quickly, especially when AI affects customers or cost.

Yes. We can add tracing and evals without rewriting your product, then expand coverage over time.

Quality, latency, cost, retrieval relevance, tool-call correctness, and safety events—tailored to your workflow.

Regional

Delivery considerations for your region

Compliance & Data (Canada)

For Canadian teams, we focus on practical privacy and security: least-privilege access, clear boundaries, and reviewable operational controls.

We can align implementation with SOC 2 / ISO-friendly practices (without claiming certification) and support documented data flows.

  • SOC 2 / ISO-friendly patterns (no certification claims)
  • Least-privilege access and secure session handling
  • Retention/deletion and export flows where required
  • PII-safe logging + access boundary documentation
  • NDA and vendor onboarding docs on request

Timezone & Collaboration (North America)

We work with Canadian teams with North America overlap and meeting windows that fit your schedule.

Delivery stays predictable via weekly milestones, async updates, and clearly documented decisions.

  • North America overlap and responsive communication
  • Async-first updates with written scope decisions
  • Weekly milestone demos and progress checkpoints
  • Clear escalation path for blockers
  • Tight change control with clear sign-offs

Engagement & Procurement (Canada)

We support procurement-friendly delivery: clear scope, change control, and billing cadence aligned to milestones when appropriate.

We can invoice in CAD for CAD-based engagements where required.

  • CAD-based engagements and invoicing options
  • Milestone-based billing and scope sign-offs
  • Time-and-materials for evolving requirements
  • Vendor onboarding pack on request
  • Optional paid discovery to de-risk delivery

Security & Quality (North America)

We keep quality visible: clean PRs, reviewable changes, and test coverage that matches the risk of each feature.

Performance budgets and release discipline help maintain stability as the product scales.

  • CI-friendly testing: unit + integration + smoke tests
  • Performance budgets + bundle checks
  • Structured release notes + rollback-safe deployments
  • Security checklist for auth, roles, and data flows
  • Observability hooks (logs + error tracking) ready for production
Ready to start?

Want to scope this properly?

Book a page call with Canada timezone overlap (North America overlap). CAD-based engagements.

Reply within 2 hours. No-pressure consultation.