Softment

AI Pillar

AI Consulting Services

Get a practical AI roadmap with measurable outcomes—so the first pilot ships fast and the rollout stays safe.

Start smallFixed-scope pilot
Delivery1–2 weeks typical
IncludesSource + handoff
Use-case discovery + ROI prioritizationData readiness + integration mappingSecurity and privacy boundariesEvaluation plan + success metricsPilot scope + rollout roadmap

Problems

What’s slowing teams down

Common bottlenecks we see before AI workflows are implemented.

AI initiatives lack sequencing

Without a roadmap, teams build random features and accumulate integration debt quickly.

Data and permissions are unclear

AI projects fail when tool access, RBAC rules, and retention constraints aren’t defined early.

Success criteria are missing

Without KPIs and evals, you can’t prove improvement or prevent regressions after launch.

Governance is bolted on late

Safety and auditability become expensive if added after systems are already running in production.

Delivery

What we deliver

Implementation-ready modules designed for reliability, safety, and real operations.

Use-case + ROI prioritization

A shortlist ranked by business impact, integration effort, and operational risk.

Architecture + integration planning

Choose the right pattern and define tool contracts, permissions, and error handling.

Evaluation strategy

A measurable quality loop: test sets, scorecards, and rollout metrics.

Pilot-first execution plan

A clear pilot scope and milestones, plus a path to production hardening and scaling.

Deliverables

What you’ll get

Concrete outputs designed for predictable handoff and measurable improvements.

Use-case shortlist with ROI/risk scoring

Architecture recommendation (agent/RAG/automation)

Integration map (tools, APIs, permissions)

Evaluation plan (test set + KPIs)

Governance plan (guardrails, approvals, logging)

Pilot plan with timeline and pricing range

Process

How we work

A pilot-first approach, with the quality and governance needed for production rollouts.

1
2–3 days

Discovery

Workflow mapping and stakeholder alignment.

2
2–4 days

Feasibility

Data/tool readiness, constraints, and risks.

3
2–4 days

Architecture

Pattern selection and integration plan.

4
1–2 days

Pilot plan

Scope, KPIs, rollout, and next steps.

Stack

Suggested implementation stack

A practical stack we can adapt to your constraints and existing systems.

Provider selection (OpenAI / Claude / hybrid)RAG patterns (chunking, metadata, evals)Automation (webhooks + retries + idempotency)RBAC + audit logsTracing + monitoringData retention and privacy controls

Automations

Example automations

A few workflows that usually deliver ROI quickly.

Support deflection pilot with escalation

Lead qualification + CRM routing workflow

Invoice extraction + approval routing

Ops automation with approvals and audit logs

Standard

AI delivery standard

Quality and safety practices we ship with AI builds so the system stays measurable, maintainable, and production-ready.

Logging + tracing

Conversation and tool traces with request IDs, error visibility, and debug-friendly runbooks.

Guardrails + safety

Tool allowlists, PII-safe patterns, refusal behavior, and escalation routes for edge cases.

Evals + regression tests

Golden queries, scorecards, and regression checks so quality improves over time instead of drifting.

Cost + latency controls

Caching, prompt discipline, retrieval tuning, and routing so your app stays fast and predictable at scale.

Documentation + handoff

Architecture notes, environment setup, and next-step roadmap so your team can iterate safely after launch.

Security-first integration

Secrets isolation, role-based access, audit-friendly actions, and minimal data retention by design.

Pricing

Typical pricing ranges

We confirm scope before starting. These ranges help you plan a pilot versus a full rollout.

Consulting sprint: $600–$2,500

Pilot build (single workflow): $900–$3,500

MVP implementation: $3,000–$12,000

Timelines

Delivery timelines

Common timelines for pilots and production hardening, depending on integrations and governance.

Consulting sprint: 5–10 days

Pilot build: 1–2 weeks

MVP rollout: 2–4 weeks

Risks

Risks & mitigation

The failure modes we design for so reliability and trust stay high.

Choosing the wrong first use case

We rank use cases by impact, integration effort, and risk to recommend the best first pilot.

Compliance surprises

We define data boundaries, retention rules, and approvals early so the build doesn’t stall later.

No measurement loop

We define KPIs and eval queries before implementation so improvements are measurable and repeatable.

AI Case Examples

Micro case studies (anonymous)

A few safe examples of outcomes we build for real operations—no client names, just results.

Governed Support Pilot (Policies + Escalation)

Problem: Support answers were inconsistent and escalations lacked context.

Solution: RAG grounding plus structured handoff summaries for agents.

Outcome: Faster support responses with fewer “wrong answer” escalations.

Ops Workflow Hardening

Problem: Automation failed silently and operators lost trust in the system.

Solution: Retries, audit logs, monitoring, and runbook notes.

Outcome: More reliable workflows with clear visibility and recovery paths.

FAQ

Frequently asked questions

Is this only strategy or do you implement too?

Both. We can deliver a consulting sprint and then build the pilot and rollout, or hand the plan to your team.

What do you need from us to start?

Workflow overview, tool list, sample docs/data, and any security/compliance constraints. We’ll guide what’s needed.

How do you decide agent vs RAG vs automation?

We pick based on the job-to-be-done: grounded answers (RAG), multi-step actions (agents), or event pipelines (automation)—often a combination.

Do you help with governance and safety?

Yes. We define guardrails, approvals, retention rules, and monitoring patterns to fit your risk profile.

Can we validate value quickly?

Yes. We recommend a pilot scope that delivers measurable outcomes in 1–2 weeks.

Will we get documentation?

Yes. Deliverables include diagrams, scope notes, KPIs, and an execution plan.

Ready to start?

Want an AI pilot for your workflow?

Start with a fixed-scope gig or request a tailored implementation plan for your systems.