AI Use Case
Automate Customer Support with AI
Reduce support load with grounded answers, clean escalation, and helpdesk-ready workflows that customers can trust.
Problems
What’s slowing teams down
Common bottlenecks we see before AI workflows are implemented.
Repetitive tickets
Order status, returns, and policy questions consume support bandwidth daily.
Slow response times
Backlogs grow when humans handle every request, especially after-hours.
Inconsistent answers
Without grounding, different agents provide different answers and customers lose confidence.
No quality loop
Bots ship without evals, making improvement subjective and slow.
Delivery
What we deliver
Implementation-ready modules designed for reliability, safety, and real operations.
Grounded support assistant
Answer from policies and docs with safe fallback behavior when evidence is weak.
Helpdesk-ready escalation
Create tickets with summaries, tags, and extracted fields for smooth human handoff.
Monitoring and measurement
Track deflection, escalation rate, latency, and failure modes with traces and KPIs.
Workflow automation
Webhooks and routing for follow-ups and operational tasks where it helps support teams.
Deliverables
What you’ll get
Concrete outputs designed for predictable handoff and measurable improvements.
Support assistant UX + embed (web/app)
RAG grounding for policies/FAQs
Helpdesk integration (tickets, tags, summaries)
Escalation + “don’t know” behavior
Eval set + monitoring baseline
Source code + handoff notes
Process
How we work
A pilot-first approach, with the quality and governance needed for production rollouts.
Scope
Define top intents and KPIs.
Ground
Connect docs/policies and tune retrieval.
Integrate
Helpdesk wiring and handoff flows.
Launch
Monitoring, evals, rollout guidance.
Stack
Suggested implementation stack
A practical stack we can adapt to your constraints and existing systems.
Automations
Example automations
A few workflows that usually deliver ROI quickly.
Order status and returns guidance
Policy Q&A with citations/excerpts
Ticket creation with summaries and tags
Escalation to live chat/email with context
Start Small
Start small in 7 days
Three pilot-friendly options that reduce risk and ship value fast. Choose one, share access, and we deliver a production-ready baseline.
Standard
AI delivery standard
Quality and safety practices we ship with AI builds so the system stays measurable, maintainable, and production-ready.
Logging + tracing
Conversation and tool traces with request IDs, error visibility, and debug-friendly runbooks.
Guardrails + safety
Tool allowlists, PII-safe patterns, refusal behavior, and escalation routes for edge cases.
Evals + regression tests
Golden queries, scorecards, and regression checks so quality improves over time instead of drifting.
Cost + latency controls
Caching, prompt discipline, retrieval tuning, and routing so your app stays fast and predictable at scale.
Documentation + handoff
Architecture notes, environment setup, and next-step roadmap so your team can iterate safely after launch.
Security-first integration
Secrets isolation, role-based access, audit-friendly actions, and minimal data retention by design.
Pricing
Typical pricing ranges
We confirm scope before starting. These ranges help you plan a pilot versus a full rollout.
Pilot: $900–$3,500
Full helpdesk integration: $2,500–$8,000
Timelines
Delivery timelines
Common timelines for pilots and production hardening, depending on integrations and governance.
Pilot: 1–2 weeks
Expanded rollout: 2–4 weeks
Risks
Risks & mitigation
The failure modes we design for so reliability and trust stay high.
Wrong answers hurt trust
We ground answers in docs, enforce safe fallbacks, and measure accuracy with eval queries.
Messy escalations
We ship structured handoff summaries so agents receive full context without re-asking questions.
AI Case Examples
Micro case studies (anonymous)
A few safe examples of outcomes we build for real operations—no client names, just results.
Secure Mobile Solution in Australian Defence Ecosystem
Problem: Secure data workflows were required in a regulated environment with strict access controls.
Solution: Hardened architecture with strict auth, encrypted storage, and audit-friendly engineering patterns.
Outcome: Deployed securely within a regulated ecosystem with clear handoff and operational guidance.
AI Knowledge Base Across 2,000+ Pages
Problem: Teams needed fast answers across long PDFs, but search was slow and results were inconsistent.
Solution: RAG with hybrid retrieval and reranking, plus grounded answers and safer fallback behavior.
Outcome: Reliable answers with <10s response times and measurable improvements on real queries.
Ops Automation with AI + n8n
Problem: Manual approvals and CRM syncing created delays and data inconsistencies across tools.
Solution: Event-driven automation with validation gates and AI-assisted classification where it improved routing.
Outcome: Reduced manual workload significantly with more reliable workflows and operator visibility.
Relevant Gigs
Start with a fixed-scope gig
Pick a gig to launch a pilot quickly with clear deliverables and timeline.
Compare
Decision guides
Quick comparisons to help you choose the right approach before building.
Related Services
Explore deeper implementations
When you need more depth than a pilot, these services cover full delivery.
Explore
More AI pages
Additional pillars and use cases to help you plan your roadmap.
FAQ
Frequently asked questions
Can this connect to our help desk?
Yes. We can integrate via API/webhooks to create tickets, tag issues, and push summaries for agents.
How do you avoid wrong answers?
We ground answers in your docs, enforce safe fallbacks, and ship an eval set to measure quality on real intents.
Can it escalate to a human agent?
Yes. We implement escalation flows with summaries and extracted fields so agents can respond faster.
Do you support multiple channels?
Yes. Web embed, in-app, Slack, and WhatsApp can be scoped depending on your requirements.
How fast can a pilot launch?
A pilot focused on top intents often ships in 1–2 weeks once docs and access are available.
Will we own the code?
Yes. Source code and handoff notes are included.
Want an AI pilot for your workflow?
Start with a fixed-scope gig or request a tailored implementation plan for your systems.