Softment
AIChatbots, content apps, AI features

Technology

OpenAI

Add OpenAI-powered features safely—assistants, automations, and copilots built with guardrails, evaluation, and monitoring for reliability.

Best For

Ideal use cases

Applications needing natural language processing

Projects requiring text generation

Chatbots and conversational interfaces

Content generation features

Applications with language understanding needs

What We Build

Projects we deliver

AI-powered chatbots

Content generation tools

Text summarization features

Language translation applications

Code generation assistants

Email and document analysis

Creative writing tools

Customer support automation

Ecosystem

Compatible tools & integrations

Seamless Integrations

Works with your existing stack

7+ supported
OpenAI API (GPT-4, GPT-3.5)
DALL-E for image generation
Embeddings API
Whisper for speech-to-text
Function calling for structured outputs
Streaming for real-time responses
Fine-tuning for custom models

Use Cases

Recommended use cases

Customer support chatbots

Content generation platforms

Writing assistants and tools

Applications needing language understanding

Prototypes testing AI capabilities

Delivery

How we deliver

We integrate OpenAI APIs with proper error handling and rate limiting

Implement streaming for better user experience

Use function calling for structured outputs and tool use

Set up proper prompt engineering and context management

Implement cost monitoring and optimization

FAQ

Frequently asked questions

We optimize costs by caching responses, using appropriate models (GPT-3.5 for simple tasks, GPT-4 for complex), implementing rate limiting, and monitoring usage. We set up billing alerts.

Yes. We can fine-tune GPT-3.5 models for specific use cases. Fine-tuning improves accuracy for domain-specific tasks but requires training data and additional costs.

We implement rate limiting, retry logic with exponential backoff, and request queuing. We also use caching to reduce API calls and monitor usage to stay within limits.

Regional

Delivery considerations for your region

Compliance & Data (AU)

For Australian teams, we keep privacy and data-handling explicit: access boundaries, safe logging, and clear retention policies.

We can support residency-sensitive designs (where feasible) and document data flows for stakeholder review.

  • Privacy Act-aware delivery posture (generic, no legal claims)
  • Documented data flows and access boundaries
  • Retention/deletion options where required
  • PII-safe logging and least-privilege defaults
  • NDA and DPA templates available on request

Timezone & Collaboration (APAC)

We support APAC collaboration with AEST/AEDT-friendly meeting windows and async progress updates.

We keep momentum with weekly milestones, crisp priorities, and predictable release planning.

  • APAC overlap with AEST/AEDT windows
  • Async-first updates and written decisions
  • Weekly milestone demos and scope control
  • Release planning with staged rollouts
  • Clear escalation path for blockers

Engagement & Procurement (AU)

We can structure engagements with clear scope, milestones, and invoicing that fits common procurement expectations.

If you need a lightweight vendor onboarding pack, we can provide delivery process notes and security posture summaries.

  • AUD-based engagements and invoicing options
  • Milestone-based billing for fixed-scope work
  • Time-and-materials for evolving scope
  • Procurement-friendly documentation on request
  • Optional paid discovery to de-risk delivery

Security & Quality (APAC)

With APAC teams, async clarity matters: written decisions, stable releases, and test coverage that prevents regressions.

We use performance budgets and release checklists so handoffs stay smooth across timezones.

  • CI-friendly testing: unit + integration + smoke tests
  • Performance budgets + bundle checks
  • Release checklist + rollback plan for production launches
  • Security checklist for auth and sensitive data flows
  • Observability hooks (logs + error tracking) ready for production
Ready to start?

Want to scope this properly?

Planning an OpenAI integration? Share your use case and we’ll recommend a safe rollout plan with clear milestones. AUD-based engagements.

Reply within 2 hours. No-pressure consultation.