Softment

Solutions

CRM & ERP Systems

Custom CRM and ERP systems for AU operations—workflow automation, role dashboards, and integration-ready architecture.

Timeline8-12 weeks
Starting at$2k

Who It's For

Perfect for

Teams replacing spreadsheets and disconnected tools

Growing operations needing process standardization

Companies requiring custom approval workflows

Businesses needing role-specific dashboards

Organizations with complex order-to-cash operations

Use Cases

Built for these scenarios

Sales CRM with lead and pipeline tracking
Procurement and vendor management modules
Inventory and warehouse operations
Finance-ready operational workflows
Customer support and SLA monitoring
Cross-department reporting dashboards
Field operations and service dispatch tracking
Internal approval and compliance workflows

Deliverables

Everything you receive

Custom CRM/ERP architecture based on your process map
Role-aware modules for sales, ops, and management teams
Workflow automation with approval states
Data validation and audit-ready event logs
Centralized dashboards and business reporting
Migration plan for existing records and legacy tools
Integration-ready APIs for third-party systems
Security and permission controls by department
Documentation for admins and internal teams
Post-go-live optimization plan

Timeline

Typical timeline

1
2-3 weeks

Discovery

Map current workflows, identify bottlenecks, and define target system modules.

2
8-12 weeks

Build

Develop CRM/ERP modules, automation logic, role access, and reports.

3
2-3 weeks

Launch & Stabilize

Migrate key data, train teams, monitor usage, and resolve rollout issues.

Metrics

Success metrics

Reduced manual operations and duplicate entries

Faster approvals and process visibility

Improved data quality across departments

Higher reporting accuracy for leadership decisions

Operational consistency across teams and locations

Considerations

Risks & assumptions

Unclear process definitions can slow implementation

Data migration complexity needs early planning

Stakeholder alignment is critical for module scope

Change management may impact adoption speed

FAQ

Frequently asked questions

Yes. We can deliver an integrated platform with shared data models and workflows across sales, operations, and finance.

Yes. We define migration strategy, transform data safely, and validate quality before go-live.

Yes. We build custom modules around your process rather than forcing generic templates.

Yes. Role-specific dashboards and operational reporting are core parts of CRM/ERP delivery.

Yes. We provide API integrations and secure data exchange with external systems as needed.

We implement granular role controls, audit logs, and restricted access flows aligned with your policies.

Regional

Delivery considerations for your region

Compliance & Data (AU)

For Australian teams, we keep privacy and data-handling explicit: access boundaries, safe logging, and clear retention policies.

We can support residency-sensitive designs (where feasible) and document data flows for stakeholder review.

  • Privacy Act-aware delivery posture (generic, no legal claims)
  • Documented data flows and access boundaries
  • Retention/deletion options where required
  • PII-safe logging and least-privilege defaults
  • NDA and DPA templates available on request

Timezone & Collaboration (APAC)

We support APAC collaboration with AEST/AEDT-friendly meeting windows and async progress updates.

We keep momentum with weekly milestones, crisp priorities, and predictable release planning.

  • APAC overlap with AEST/AEDT windows
  • Async-first updates and written decisions
  • Weekly milestone demos and scope control
  • Release planning with staged rollouts
  • Clear escalation path for blockers

Engagement & Procurement (AU)

We can structure engagements with clear scope, milestones, and invoicing that fits common procurement expectations.

If you need a lightweight vendor onboarding pack, we can provide delivery process notes and security posture summaries.

  • AUD-based engagements and invoicing options
  • Milestone-based billing for fixed-scope work
  • Time-and-materials for evolving scope
  • Procurement-friendly documentation on request
  • Optional paid discovery to de-risk delivery

Security & Quality (APAC)

With APAC teams, async clarity matters: written decisions, stable releases, and test coverage that prevents regressions.

We use performance budgets and release checklists so handoffs stay smooth across timezones.

  • CI-friendly testing: unit + integration + smoke tests
  • Performance budgets + bundle checks
  • Release checklist + rollback plan for production launches
  • Security checklist for auth and sensitive data flows
  • Observability hooks (logs + error tracking) ready for production
Ready to start?

Want to scope this properly?

Need a CRM/ERP system aligned to your operations? Share your workflow and we’ll map a phased plan. AUD-based engagements.

Reply within 2 hours. No-pressure consultation.