Product Design
UX Research & User Testing
Stop guessing. We run structured interviews and usability tests, then translate the signal into a clear action plan. As a UX research consulting company, we deliver findings with evidence and prioritized recommendations.
Benefits
What you get
User interviews + synthesis into themes and jobs-to-be-done
Remote usability testing on prototypes or live products
Work with a UX research consultant to plan tasks, scripts, and success criteria
Analytics + behavior review (funnels, drop-offs, replays) to validate patterns
Personas, segments, and journey maps when they clarify decisions
Prioritized recommendations with impact vs effort scoring
Features
What we deliver
User Interviews
Structured 1:1 interviews to uncover motivations, barriers, mental models, and language users actually use.
Usability Testing
Watch real users attempt key tasks. We identify breakdowns, confusion points, and moments that kill conversion.
Analytics & Behavior Review
We combine qualitative findings with funnels, drop-offs, heatmaps, and replay evidence to confirm patterns.
Journey Mapping
Map the end-to-end experience (discover → evaluate → onboard → retain) to spot friction and opportunities.
Persona + Segmentation
Clear personas (or segments) based on goals and behaviors—not just demographics—so teams design for reality.
Accessibility & UX Audit
Practical WCAG checks + usability heuristics to improve inclusivity, clarity, and task success rate.
Process
How we work
Discovery
Requirements gathering and planning
Design
UI/UX design and prototyping
Development
Iterative sprints with demos
Launch
Deployment and support
Tech Stack
Technologies we use
Core
Tools
Services
Use Cases
Who this is for
Startup Validation
Validate your MVP direction, define the must-have flows, and avoid building features nobody needs.
Conversion & UX Improvement
Fix drop-offs in onboarding, checkout, pricing, or forms with evidence-backed UX changes.
Enterprise UX Audit
Audit complex products for usability, accessibility, and clarity—then deliver a prioritized fix plan.
Pre-Redesign Research
Research first so your redesign solves real problems (and doesn’t break what already works).
FAQ
Frequently asked questions
For qualitative usability tests, 5–8 users usually uncover the majority of critical issues. For surveys or statistically meaningful comparisons, we typically aim for 30+ participants (often more depending on the segment).
Interviews help you understand goals, motivations, and context. Usability testing shows where the UI fails in real tasks. We often use both for the clearest direction.
Yes. We can recruit from your user base, your target audience, or research platforms—and we screen participants so feedback matches your ICP.
A clean deliverable pack: key findings, evidence (quotes/clips), usability issues, prioritized recommendations, and a clear next-step plan your designers/devs can implement.
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Regional
Delivery considerations for your region
Compliance & Data (AU)
For Australian teams, we keep privacy and data-handling explicit: access boundaries, safe logging, and clear retention policies.
We can support residency-sensitive designs (where feasible) and document data flows for stakeholder review.
- Privacy Act-aware delivery posture (generic, no legal claims)
- Documented data flows and access boundaries
- Retention/deletion options where required
- PII-safe logging and least-privilege defaults
- NDA and DPA templates available on request
Timezone & Collaboration (APAC)
We support APAC collaboration with AEST/AEDT-friendly meeting windows and async progress updates.
We keep momentum with weekly milestones, crisp priorities, and predictable release planning.
- APAC overlap with AEST/AEDT windows
- Async-first updates and written decisions
- Weekly milestone demos and scope control
- Release planning with staged rollouts
- Clear escalation path for blockers
Engagement & Procurement (AU)
We can structure engagements with clear scope, milestones, and invoicing that fits common procurement expectations.
If you need a lightweight vendor onboarding pack, we can provide delivery process notes and security posture summaries.
- AUD-based engagements and invoicing options
- Milestone-based billing for fixed-scope work
- Time-and-materials for evolving scope
- Procurement-friendly documentation on request
- Optional paid discovery to de-risk delivery
Security & Quality (APAC)
With APAC teams, async clarity matters: written decisions, stable releases, and test coverage that prevents regressions.
We use performance budgets and release checklists so handoffs stay smooth across timezones.
- CI-friendly testing: unit + integration + smoke tests
- Performance budgets + bundle checks
- Release checklist + rollback plan for production launches
- Security checklist for auth and sensitive data flows
- Observability hooks (logs + error tracking) ready for production
Want help with UX research?
Need a usability testing agency to validate a flow before you build? Share your product and we’ll propose a study plan.
Reply within 2 hours. No-pressure consultation.