Industries
AI Products & Automation
AI workflow automation company building copilots and automations—grounded in your data, connected to your tools, and designed with safe handoffs.
What We Build
Solutions we deliver
Customer support automation (deflection + handoff)
Internal copilots for teams (policies, SOPs, runbooks)
AI-powered intake forms and triage workflows
Workflow automations across tools (CRM, tickets, calendars)
RAG knowledge bases with citations
Quality monitoring and evaluation harnesses
Admin tools for prompt/data management
Analytics dashboards for outcomes and costs
Features
Common features
RAG pipelines (ingestion, chunking, embeddings, retrieval)
Tool integrations with permissioned actions
Rate limiting and abuse protection
PII-aware patterns (redaction options, access boundaries)
Human handoff with summaries and extracted fields
Evaluation checks for key workflows
Monitoring for failures and drift
Prompt and data versioning for safe updates
Audit-friendly logs for actions and tool calls
Guardrails: refusals, safety policies, and fallback flows
Cost controls and usage reporting
Incremental rollout and A/B validation support
Compliance
Security & compliance
Tech Stack
Recommended stack
Timeline
Typical timelines
Discovery
Requirements gathering and architecture design
Build
Development, testing, and iterative feedback
Launch
Deployment, optimization, and handoff
FAQ
Frequently asked questions
We ground responses in your knowledge base (RAG), tighten prompts, add refusal rules, and run evaluation tests on common queries before rollout.
Yes. We integrate with CRMs, helpdesks, and internal APIs. Actions are permissioned and logged so you control what the system can do.
A small set of docs/runbooks plus examples of real conversations or tickets is enough to start. We can expand coverage safely as you validate outcomes.
Most MVPs land in 3–6 weeks depending on integrations and evaluation needs. We ship early with guardrails, then expand capabilities with measured rollouts.
Related
Explore related industries
Regional
Delivery considerations for your region
Compliance & Data (AU)
For Australian teams, we keep privacy and data-handling explicit: access boundaries, safe logging, and clear retention policies.
We can support residency-sensitive designs (where feasible) and document data flows for stakeholder review.
- Privacy Act-aware delivery posture (generic, no legal claims)
- Documented data flows and access boundaries
- Retention/deletion options where required
- PII-safe logging and least-privilege defaults
- NDA and DPA templates available on request
Timezone & Collaboration (APAC)
We support APAC collaboration with AEST/AEDT-friendly meeting windows and async progress updates.
We keep momentum with weekly milestones, crisp priorities, and predictable release planning.
- APAC overlap with AEST/AEDT windows
- Async-first updates and written decisions
- Weekly milestone demos and scope control
- Release planning with staged rollouts
- Clear escalation path for blockers
Engagement & Procurement (AU)
We can structure engagements with clear scope, milestones, and invoicing that fits common procurement expectations.
If you need a lightweight vendor onboarding pack, we can provide delivery process notes and security posture summaries.
- AUD-based engagements and invoicing options
- Milestone-based billing for fixed-scope work
- Time-and-materials for evolving scope
- Procurement-friendly documentation on request
- Optional paid discovery to de-risk delivery
Security & Quality (APAC)
With APAC teams, async clarity matters: written decisions, stable releases, and test coverage that prevents regressions.
We use performance budgets and release checklists so handoffs stay smooth across timezones.
- CI-friendly testing: unit + integration + smoke tests
- Performance budgets + bundle checks
- Release checklist + rollback plan for production launches
- Security checklist for auth and sensitive data flows
- Observability hooks (logs + error tracking) ready for production
Want to automate support or ops with AI?
Share the workflow and data sources—we’ll propose an implementation plan with guardrails, metrics, and a rollout approach that reduces risk.
Reply within 2 hours. No-pressure consultation.