Softment

AI by Industry

AI for Real Estate

Automate lead response, scheduling, listings search, and document workflows—without losing control or trust.

Start smallFixed-scope pilot
Delivery1–2 weeks typical
IncludesSource + handoff
Lead qualification + routing (CRM-ready)Voice scheduling + after-hours call handlingDocument extraction (KYC, leases, invoices)Listings/search upgrades with hybrid retrievalAdmin copilots with RBAC and audit logs

Industry Problems

Where teams get stuck

Common bottlenecks we see before AI workflows are implemented.

Slow lead response

High-intent buyers go cold when follow-up takes hours—especially after-hours and on weekends.

Document-heavy workflows

Leases, KYC, invoices, and compliance docs create manual work and frequent errors.

Fragmented tools

CRM, calendars, listing data, and support channels don’t stay in sync without reliable automation.

Search quality gaps

Users struggle to find the right listing when search is keyword-only and doesn’t understand intent.

AI Solutions

What we build

Implementation-ready modules designed for reliability, safety, and real operations.

Lead qualification assistant

Capture intent, score leads, enrich fields, and route to the right agent with clean handoff.

Voice scheduling agent

Handle calls for bookings and triage with warm transfer and transcript/summary handoff.

Document AI pipeline

Extract structured data with validation rules, review hooks, and audit-friendly outputs.

Hybrid search + reranking

Improve listing relevance with hybrid retrieval, reranking, and eval sets for measurable gains.

Stack

Suggested implementation stack

A practical stack we can adapt to your constraints and existing systems.

OpenAI / Claude (LLM)Embeddings + chunkingVector DB (pgvector / Qdrant / Pinecone)Hybrid search + reranker (optional)Webhooks + workflow automation (n8n / Make / Zapier)RBAC + audit logs

Automations

Example automations

A few workflows that usually deliver ROI quickly.

Auto-qualify inbound leads and book viewings

After-hours voice agent for scheduling and routing

Extract KYC/lease fields into CRM/workflows

Listings Q&A assistant grounded in your inventory

Ops automation: reminders, follow-ups, and pipeline hygiene

Standard

AI delivery standard

Quality and safety practices we ship with AI builds so the system stays measurable, maintainable, and production-ready.

Logging + tracing

Conversation and tool traces with request IDs, error visibility, and debug-friendly runbooks.

Guardrails + safety

Tool allowlists, PII-safe patterns, refusal behavior, and escalation routes for edge cases.

Evals + regression tests

Golden queries, scorecards, and regression checks so quality improves over time instead of drifting.

Cost + latency controls

Caching, prompt discipline, retrieval tuning, and routing so your app stays fast and predictable at scale.

Documentation + handoff

Architecture notes, environment setup, and next-step roadmap so your team can iterate safely after launch.

Security-first integration

Secrets isolation, role-based access, audit-friendly actions, and minimal data retention by design.

FAQ

Frequently asked questions

Can this integrate with our CRM and calendar?

Yes. We can integrate with common CRMs and scheduling tools via API/webhooks. Final scope depends on your plan/permissions and the actions you want automated.

Can you support voice calls for scheduling?

Yes. We build voice flows with clear intents, warm transfer to humans, and transcript/summary handoff for safety and continuity.

How do you keep answers accurate on listings and policies?

We use grounding (RAG) with retrieval tuning and safer fallback behavior. For search upgrades we build eval sets to measure improvements.

Do you store customer PII?

We design for minimal data retention and PII-safe logging. Storage and retention policies depend on your compliance requirements and stack.

Ready to start?

Want an AI pilot for your workflow?

Start with a fixed-scope gig or request a tailored implementation plan for your systems.