Softment

AI Use Case

AI for Onboarding & KYC

Speed up onboarding with document extraction, validation, and review workflows—designed to stay auditable and safe.

Start smallFixed-scope pilot
Delivery1–2 weeks typical
IncludesSource + handoff
ID/KYC extraction (schema-based)Validation rules + review queueAudit-friendly workflowsIntegration with onboarding systemsMonitoring and drift control

Problems

What’s slowing teams down

Common bottlenecks we see before AI workflows are implemented.

Manual verification

Teams re-type fields from documents and correct errors.

Format variance

Different layouts cause extraction drift without governance.

Approval delays

Reviews are slow without routing and queues.

Audit concerns

Compliance requires traceability and retention controls.

Delivery

What we deliver

Implementation-ready modules designed for reliability, safety, and real operations.

Extraction pipeline

Schema-based extraction with confidence scoring.

Validation + review

Rules and human review queues for exceptions.

Workflow routing

Approvals and routing integrated into operations.

Audit-ready logs

Traceable outputs with request IDs and retention rules.

Deliverables

What you’ll get

Concrete outputs designed for predictable handoff and measurable improvements.

Extraction schema + mapping rules

Document ingestion and processing pipeline

Validation + review queue UX

Workflow routing and audit logs

Integration/export to onboarding systems

Handoff documentation

Process

How we work

A pilot-first approach, with the quality and governance needed for production rollouts.

1
1–2 days

Define

Fields, rules, and edge cases.

2
3–7 days

Extract

Pipeline setup and confidence scoring.

3
2–5 days

Review

Review queue and approvals.

4
2–5 days

Integrate

Sync to onboarding systems.

Stack

Suggested implementation stack

A practical stack we can adapt to your constraints and existing systems.

Document AI / OCRSchema-based extractionQueues + retriesAudit logs (PostgreSQL)Monitoring + alerts

Automations

Example automations

A few workflows that usually deliver ROI quickly.

ID ingestion and field extraction

Validation and exception handling

Review routing and approvals

Integration with onboarding systems

Standard

AI delivery standard

Quality and safety practices we ship with AI builds so the system stays measurable, maintainable, and production-ready.

Logging + tracing

Conversation and tool traces with request IDs, error visibility, and debug-friendly runbooks.

Guardrails + safety

Tool allowlists, PII-safe patterns, refusal behavior, and escalation routes for edge cases.

Evals + regression tests

Golden queries, scorecards, and regression checks so quality improves over time instead of drifting.

Cost + latency controls

Caching, prompt discipline, retrieval tuning, and routing so your app stays fast and predictable at scale.

Documentation + handoff

Architecture notes, environment setup, and next-step roadmap so your team can iterate safely after launch.

Security-first integration

Secrets isolation, role-based access, audit-friendly actions, and minimal data retention by design.

Pricing

Typical pricing ranges

We confirm scope before starting. These ranges help you plan a pilot versus a full rollout.

Pilot (1–2 document types): $900–$3,500

Multi-doc + integration: $2,500–$10,000

Timelines

Delivery timelines

Common timelines for pilots and production hardening, depending on integrations and governance.

Pilot: 1–2 weeks

Expanded rollout: 2–4 weeks

Risks

Risks & mitigation

The failure modes we design for so reliability and trust stay high.

False positives/negatives

We use thresholds, validation rules, and human review workflows.

Compliance constraints

We design retention rules, access boundaries, and audit logs early.

AI Case Examples

Micro case studies (anonymous)

A few safe examples of outcomes we build for real operations—no client names, just results.

Secure Mobile Solution in Australian Defence Ecosystem

Problem: Secure data workflows were required in a regulated environment with strict access controls.

Solution: Hardened architecture with strict auth, encrypted storage, and audit-friendly engineering patterns.

Outcome: Deployed securely within a regulated ecosystem with clear handoff and operational guidance.

AI Knowledge Base Across 2,000+ Pages

Problem: Teams needed fast answers across long PDFs, but search was slow and results were inconsistent.

Solution: RAG with hybrid retrieval and reranking, plus grounded answers and safer fallback behavior.

Outcome: Reliable answers with <10s response times and measurable improvements on real queries.

Ops Automation with AI + n8n

Problem: Manual approvals and CRM syncing created delays and data inconsistencies across tools.

Solution: Event-driven automation with validation gates and AI-assisted classification where it improved routing.

Outcome: Reduced manual workload significantly with more reliable workflows and operator visibility.

FAQ

Frequently asked questions

Can we add human review for low-confidence cases?

Yes. Review queues are core for safe onboarding and compliance workflows.

Do you support multiple document types?

Yes. We start with a small set, then expand with validation and monitoring.

How do you handle audit requirements?

We log inputs, outputs, reviews, and approvals with retention rules aligned to your needs.

Can this integrate with our onboarding platform?

Often yes, depending on APIs and permissions. We can also export structured outputs if needed.

How fast can we launch a pilot?

A pilot for 1–2 document types typically ships in 1–2 weeks once samples are available.

Do we own the pipeline code?

Yes. Source code and handoff notes are included.

Ready to start?

Want an AI pilot for your workflow?

Start with a fixed-scope gig or request a tailored implementation plan for your systems.