Softment

AI Pillar

AI Development Company

Ship AI systems that teams trust: grounded answers, safe tool actions, and automation with retries and visibility.

Start smallFixed-scope pilot
Delivery1–2 weeks typical
IncludesSource + handoff
Agents that can take actions safelyRAG knowledge bases grounded in your docsAutomation with retries + audit logsGuardrails, approvals, and fallbacksEvals + monitoring for quality

Problems

What’s slowing teams down

Common bottlenecks we see before AI workflows are implemented.

Demos don’t survive production

Without tool contracts, reliability patterns, and monitoring, AI features break quickly after handoff.

Accuracy and trust issues

Users won’t adopt assistants that hallucinate or can’t cite sources and policies reliably.

Integrations are brittle

APIs fail and workflows break without retries, idempotency, and structured logging.

No quality loop

Without evals and KPIs, improvements are guesswork and regressions slip into production.

Delivery

What we deliver

Implementation-ready modules designed for reliability, safety, and real operations.

Agents that take actions (safely)

Tool calling with allowlists, approvals, and structured actions so outcomes are predictable and auditable.

Grounded RAG knowledge systems

Ingestion, chunking, metadata, retrieval tuning, and optional reranking for measurable accuracy gains.

Automation that operators trust

Webhook-driven workflows with retries, logs, and clean handoffs—built for real operations.

Evals + observability by default

Test sets, traces, and KPIs so quality is measurable and improves over time.

Deliverables

What you’ll get

Concrete outputs designed for predictable handoff and measurable improvements.

AI feature architecture + integration plan

Working pilot integrated into your product/tools

Guardrails: allowlists, RBAC hooks, approvals

Evaluation set + regression checks

Tracing/logging baseline + runbook notes

Source code + handoff documentation

Process

How we work

A pilot-first approach, with the quality and governance needed for production rollouts.

1
2–4 days

Discovery

Define workflow, tools, data boundaries, and KPIs.

2
3–6 days

Design

Choose agent/RAG/automation patterns and contracts.

3
1–3 weeks

Build

Implement integrations, UX, and reliability patterns.

4
2–5 days

Evals

Ship test sets and measurable quality checks.

5
1–3 days

Launch

Rollout plan + monitoring + handoff.

Stack

Suggested implementation stack

A practical stack we can adapt to your constraints and existing systems.

OpenAI / Claude (LLM)Function calling / toolsRAG: embeddings + chunkingVector DB (pgvector / Qdrant / Pinecone)Hybrid search + reranking (optional)n8n / Make / Zapier automationRBAC + audit logsTracing + error monitoring

Automations

Example automations

A few workflows that usually deliver ROI quickly.

Support deflection + ticket escalation

Lead qualification + scheduling handoff

Invoice/KYC extraction + review queue

Approval-aware ops routing and syncing

Internal admin copilot with RBAC boundaries

Standard

AI delivery standard

Quality and safety practices we ship with AI builds so the system stays measurable, maintainable, and production-ready.

Logging + tracing

Conversation and tool traces with request IDs, error visibility, and debug-friendly runbooks.

Guardrails + safety

Tool allowlists, PII-safe patterns, refusal behavior, and escalation routes for edge cases.

Evals + regression tests

Golden queries, scorecards, and regression checks so quality improves over time instead of drifting.

Cost + latency controls

Caching, prompt discipline, retrieval tuning, and routing so your app stays fast and predictable at scale.

Documentation + handoff

Architecture notes, environment setup, and next-step roadmap so your team can iterate safely after launch.

Security-first integration

Secrets isolation, role-based access, audit-friendly actions, and minimal data retention by design.

Pricing

Typical pricing ranges

We confirm scope before starting. These ranges help you plan a pilot versus a full rollout.

Single-workflow pilot: $900–$3,500

RAG MVP (docs → answers): $2,500–$8,000

Agent MVP (tools + approvals): $3,500–$12,000

Production hardening: scoped after discovery

Timelines

Delivery timelines

Common timelines for pilots and production hardening, depending on integrations and governance.

Audit / discovery: 3–7 days

Pilot build: 1–2 weeks

MVP rollout: 2–4 weeks

Risks

Risks & mitigation

The failure modes we design for so reliability and trust stay high.

Unclear success criteria

We define KPIs and eval queries up front so progress is measurable (not subjective).

Unsafe actions or outputs

We enforce tool allowlists, RBAC boundaries, approvals, and safe fallbacks for edge cases.

Quality drift after launch

We ship regression checks and monitoring so the system improves instead of drifting silently.

AI Case Examples

Micro case studies (anonymous)

A few safe examples of outcomes we build for real operations—no client names, just results.

AI Knowledge Base Across 2,000+ Pages

Problem: Teams needed fast answers across long PDFs, but search was slow and inconsistent.

Solution: RAG with retrieval tuning and safe fallbacks for weak evidence.

Outcome: Reliable answers with measurable improvements on real queries.

Ops Automation With Approval Gates

Problem: Manual approvals and tool syncing created delays and fragile processes.

Solution: Event-driven workflows with validation, retries, and operator visibility.

Outcome: Reduced manual load while keeping humans in control of risky actions.

FAQ

Frequently asked questions

Do you work with OpenAI, Claude, and others?

Yes. We pick providers based on accuracy, latency, cost, and your data/security constraints, and can design for provider flexibility.

How do you prevent hallucinations?

We ground answers via RAG where needed, enforce safe fallbacks, and ship eval sets so quality is measurable.

Can agents take actions in our tools?

Yes. We expose allowlisted tools with strict schemas and permission boundaries, and add approvals for risky actions.

What does the handoff include?

Source code, setup notes, architecture context, and recommendations for next iterations and monitoring.

Can we start with a small pilot?

Yes. A single workflow pilot is the fastest way to validate outcomes before expanding scope.

Do you include monitoring and evals?

Yes. We include monitoring hooks and an evaluation baseline so you can iterate safely after launch.

Ready to start?

Want an AI pilot for your workflow?

Start with a fixed-scope gig or request a tailored implementation plan for your systems.