Softment

Backend & Cloud

Webhook & Event Automation Backend Services

We build webhook and event automation backends that you can trust in production: secure ingestion, queue-based processing, retries, audit logs, and monitoring so integrations scale safely.

TimelineTypical: 2–6 weeks (scope-dependent)
Starting at£1.5k

Overview

What this service is

This service builds backend pipelines that ingest webhooks and events, validate them, store processing state, and route actions to downstream systems reliably.

We implement idempotency, retries, and dead-letter handling so failures are visible and recoverable and events can be replayed safely.

You receive documentation and runbook notes so teams can add new event sources and troubleshoot issues without guesswork.

Benefits

What you get

Fewer integration outages

Reliability patterns reduce missed events and fragile processing that breaks under load.

Secure ingestion

Signature verification and validation protect your systems from spoofed or malformed events.

Scalable processing

Queues and background jobs keep ingestion fast and processing resilient under bursts.

Traceable execution

Audit logs and status tracking make debugging and compliance easier.

Safe replays

Idempotency patterns allow replay without duplicate side effects.

Maintainable foundation

Clean architecture and documentation support adding new sources and workflows over time.

Features

What we deliver

Webhook ingestion endpoints

Secure endpoints with signature verification, validation, and normalisation of payloads.

Event storage + status tracking

Persist event metadata and processing status so failures are traceable and replayable.

Queue-based processing

Async workers that handle events reliably with retries and concurrency controls.

Idempotency and dedupe rules

Deduplication keys and processing semantics to prevent duplicates during retries.

Dead-letter and alerting

Dead-letter handling and alerts so repeated failures surface quickly and can be resolved.

Documentation + runbook notes

Handoff guidance for operations, adding new providers, and troubleshooting failures.

Process

How we work

1
3–5 days

Discovery

We collect event sources, volumes, and downstream requirements, and define failure and replay expectations.

2
1 week

Design

We design event model, idempotency strategy, queue setup, and monitoring requirements before building.

3
2–6 weeks

Implementation

We build ingestion, processing, and routing pipelines with retries and audit logs.

4
1–2 weeks

Hardening

We test retries, replays, and failure scenarios to validate production reliability.

5
3–5 days

Handoff

We deliver runbook notes for operations and future expansion of event sources.

Tech Stack

Technologies we use

Core

Node.js / TypeScriptPostgreSQLQueues (SQS/BullMQ)Redis (optional)

Tools

WebhooksSignature verificationDead-letter queuesMonitoring/alerts

Services

Sentry/loggingServerless (optional)

Use Cases

Who this is for

Payments webhook processing

Handle Stripe/payment events with idempotency and audit logs for safe order state updates.

CRM/ERP event pipelines

Ingest and process lifecycle events reliably to keep systems in sync without duplicates.

Marketplace event automation

Route order/listing events into notifications, workflows, and reporting pipelines predictably.

Multi-provider integration layer

Normalize events from multiple providers into one internal model with consistent handling rules.

Compliance and audit workflows

Maintain traceable event histories for operational and compliance needs.

FAQ

Frequently asked questions

Yes. For many systems it’s valuable to store event metadata and status so you can replay safely and troubleshoot failures.

We implement idempotency keys and dedupe rules aligned to each event type and provider behaviour.

Yes. Queue-based processing and concurrency controls support burst traffic and large volumes safely.

Yes. We include observability hooks and alerting for critical failures and unusual event volumes.

Yes. The backend can route events into automation tools like n8n or expose actions via MCP tool connectors where appropriate.

Ready to start?

Need a reliable webhook/event backend?

Share your event sources and downstream actions. We’ll design an ingestion and processing system with monitoring and safe retries.

Idempotency + monitoring included.