Technology
Vapi
Vapi implementation for production software delivery with clean architecture, maintainability, and predictable rollout. Built for United Kingdom teams with UK/EU overlap (GMT/BST-friendly).
Best For
Ideal use cases
Teams shipping voice agents quickly with production patterns
Workflows needing call routing and structured data capture
Products requiring low-latency conversational call handling
What We Build
Projects we deliver
Voice agent call flows with escalation
Structured extraction into CRMs and ticketing systems
Monitoring and iteration loops for call quality
Ecosystem
Compatible tools & integrations
Seamless Integrations
Works with your existing stack
Use Cases
Recommended use cases
Appointment booking and rescheduling
After-hours support intake
Lead qualification by phone
Delivery
How we deliver
We design escalation-first flows so failures become handoffs, not dead ends.
Extraction is validated and stored as structured events for operations.
Monitoring tracks outcomes, latency, and failure reasons for iteration.
FAQ
Frequently asked questions
Yes. We implement warm transfers with summaries and structured context so your team can take over smoothly.
Yes. We integrate voice flows with scheduling, CRM updates, and ticket creation using tool calling patterns.
We add clarification steps and route to human handoff when confidence is low, especially for critical fields.
AI
Add AI on top of this stack
Two common AI services that pair well with this technology, plus a fixed-scope gig to start quickly.
Related
Explore related technologies
Regional
Delivery considerations for your region
Compliance & Data (UK/EU)
For UK teams, we default to GDPR-first thinking: data minimisation, purpose-limited storage, and clear access boundaries.
We can work under a DPA (template available on request) and implement practical retention/deletion flows when needed.
- GDPR-first patterns (minimise, restrict, document)
- DPA template available on request
- Retention/deletion and export flows where required
- Least-privilege access and secure session handling
- PII-safe logging + secure-by-default configuration
- NDA available for early-stage discussions
Timezone & Collaboration (UK/EU)
We align to UK time and EU overlap (GMT/BST with CET-friendly windows) for fast feedback cycles.
We keep the process lightweight: async updates, clear priorities, and written decisions to avoid ambiguity.
- UK/EU overlap with GMT/BST windows
- Async-first delivery with documented scope
- Weekly milestones and structured demos
- Clear escalation path for blockers
- Tight change control with clear sign-offs
Engagement & Procurement (UK)
We support typical UK procurement flows with clear scopes, change control, and invoice cadence.
If you prefer a discovery-first engagement, we can run a short paid discovery to lock requirements before build.
- GBP-based engagements and invoicing options
- Discovery-first option to reduce delivery risk
- Milestone-based billing when appropriate
- Transparent change control and sign-offs
- Vendor onboarding pack on request
Security & Quality (UK/EU)
We build for reliability and maintainability: clean PRs, tight review loops, and test coverage that matches risk.
Performance budgets and release checklists keep launches predictable—especially when multiple stakeholders review changes.
- CI-friendly testing: unit + integration + smoke tests
- Performance budgets + bundle checks (Core Web Vitals-minded)
- Structured release notes and rollback-safe deployments
- Security checklist for auth, roles, and data flows
- Observability hooks (logs + error tracking) ready for production
Want to scope this properly?
Get a clear plan for United Kingdom teams—scope, timeline, and next steps. GBP-based engagements.
Reply within 2 hours. No-pressure consultation.