Industries
AI Products & Automation
AI workflow automation company building copilots and automations—grounded in your data, connected to your tools, and designed with safe handoffs.
What We Build
Solutions we deliver
Customer support automation (deflection + handoff)
Internal copilots for teams (policies, SOPs, runbooks)
AI-powered intake forms and triage workflows
Workflow automations across tools (CRM, tickets, calendars)
RAG knowledge bases with citations
Quality monitoring and evaluation harnesses
Admin tools for prompt/data management
Analytics dashboards for outcomes and costs
Features
Common features
RAG pipelines (ingestion, chunking, embeddings, retrieval)
Tool integrations with permissioned actions
Rate limiting and abuse protection
PII-aware patterns (redaction options, access boundaries)
Human handoff with summaries and extracted fields
Evaluation checks for key workflows
Monitoring for failures and drift
Prompt and data versioning for safe updates
Audit-friendly logs for actions and tool calls
Guardrails: refusals, safety policies, and fallback flows
Cost controls and usage reporting
Incremental rollout and A/B validation support
Compliance
Security & compliance
Tech Stack
Recommended stack
Timeline
Typical timelines
Discovery
Requirements gathering and architecture design
Build
Development, testing, and iterative feedback
Launch
Deployment, optimization, and handoff
FAQ
Frequently asked questions
We ground responses in your knowledge base (RAG), tighten prompts, add refusal rules, and run evaluation tests on common queries before rollout.
Yes. We integrate with CRMs, helpdesks, and internal APIs. Actions are permissioned and logged so you control what the system can do.
A small set of docs/runbooks plus examples of real conversations or tickets is enough to start. We can expand coverage safely as you validate outcomes.
Most MVPs land in 3–6 weeks depending on integrations and evaluation needs. We ship early with guardrails, then expand capabilities with measured rollouts.
Related
Explore related industries
Regional
Delivery considerations for your region
Compliance & Data (UK/EU)
For UK teams, we default to GDPR-first thinking: data minimisation, purpose-limited storage, and clear access boundaries.
We can work under a DPA (template available on request) and implement practical retention/deletion flows when needed.
- GDPR-first patterns (minimise, restrict, document)
- DPA template available on request
- Retention/deletion and export flows where required
- Least-privilege access and secure session handling
- PII-safe logging + secure-by-default configuration
- NDA available for early-stage discussions
Timezone & Collaboration (UK/EU)
We align to UK time and EU overlap (GMT/BST with CET-friendly windows) for fast feedback cycles.
We keep the process lightweight: async updates, clear priorities, and written decisions to avoid ambiguity.
- UK/EU overlap with GMT/BST windows
- Async-first delivery with documented scope
- Weekly milestones and structured demos
- Clear escalation path for blockers
- Tight change control with clear sign-offs
Engagement & Procurement (UK)
We support typical UK procurement flows with clear scopes, change control, and invoice cadence.
If you prefer a discovery-first engagement, we can run a short paid discovery to lock requirements before build.
- GBP-based engagements and invoicing options
- Discovery-first option to reduce delivery risk
- Milestone-based billing when appropriate
- Transparent change control and sign-offs
- Vendor onboarding pack on request
Security & Quality (UK/EU)
We build for reliability and maintainability: clean PRs, tight review loops, and test coverage that matches risk.
Performance budgets and release checklists keep launches predictable—especially when multiple stakeholders review changes.
- CI-friendly testing: unit + integration + smoke tests
- Performance budgets + bundle checks (Core Web Vitals-minded)
- Structured release notes and rollback-safe deployments
- Security checklist for auth, roles, and data flows
- Observability hooks (logs + error tracking) ready for production
Want to automate support or ops with AI?
Share the workflow and data sources—we’ll propose an implementation plan with guardrails, metrics, and a rollout approach that reduces risk.
Reply within 2 hours. No-pressure consultation.