Softment
    PortfolioGigsCode Audit
    AI Studio
    Chat with AI
    AIPhone assistants, lead intake, scheduling, support triage

    Technology

    Vapi

    Vapi implementation for production software delivery with clean architecture, maintainability, and predictable rollout.

    Get EstimateChat with AI
    5.0Google (104)
    Top Rated PlusFiverrTop RatedUpworkISO 9001

    Best For

    Ideal use cases

    Teams shipping voice agents quickly with production patterns

    Workflows needing call routing and structured data capture

    Products requiring low-latency conversational call handling

    What We Build

    Projects we deliver

    Voice agent call flows with escalation

    Structured extraction into CRMs and ticketing systems

    Monitoring and iteration loops for call quality

    Ecosystem

    Compatible tools & integrations

    Seamless Integrations

    Works with your existing stack

    4+ supported
    Phone number + call routing setup
    Streaming STT/TTS pipelines
    CRM/calendar integrations
    Logging and transcript storage

    Use Cases

    Recommended use cases

    Appointment booking and rescheduling

    After-hours support intake

    Lead qualification by phone

    Delivery

    How we deliver

    We design escalation-first flows so failures become handoffs, not dead ends.

    Extraction is validated and stored as structured events for operations.

    Monitoring tracks outcomes, latency, and failure reasons for iteration.

    FAQ

    Frequently asked questions

    Yes. We implement warm transfers with summaries and structured context so your team can take over smoothly.

    Yes. We integrate voice flows with scheduling, CRM updates, and ticket creation using tool calling patterns.

    We add clarification steps and route to human handoff when confidence is low, especially for critical fields.

    AI

    Add AI on top of this stack

    Two common AI services that pair well with this technology, plus a fixed-scope gig to start quickly.

    AI Agent Development

    Agents that plan and take actions via safe tools and approvals.

    AI Guardrails & Safety

    Injection defenses, tool allowlists, PII controls, and safe fallbacks.

    AI Guardrails & Prompt Hardening (Gig)

    Hardening pass for prompts/tools with safer production behavior.

    Related

    Explore related technologies

    AI

    Twilio Voice

    Programmable voice calls and routing

    Voice agents, IVR flows, call routing, notifications
    Explore
    AI

    Whisper (Speech-to-Text)

    Speech transcription and audio understanding

    Voice interfaces, transcription workflows, support ops
    Explore
    AI

    Function Calling / Tools

    LLM tool invocation and action orchestration

    AI assistants that perform actions via APIs
    Explore
    Ready to start?

    Want to scope this properly?

    Share your requirements and we’ll reply with next steps and a clear plan.

    Reply within 2 hours. No-pressure consultation.

    Get EstimateChat with AI