Softment

AI Development

AI Evaluation & Testing Services

We implement evaluation and testing for AI systems so quality is measurable: golden datasets, automated scoring, regression gates, and dashboards for RAG, agents, and copilots.

TimelineTypical: 2–5 weeks (scope-dependent)
Starting at$1.4k
Security-first AI integrations • Evals + logging + guardrails included

Overview

What this service is

We create test cases that represent real user queries and edge cases, then measure outputs with automated scoring and human review where needed.

For RAG and agents, we validate both the answer and the underlying mechanics—retrieval relevance, citation coverage, and tool-call correctness.

Evals integrate into your delivery flow so prompt and model changes are gated the same way you gate code releases.

Benefits

What you get

Predictable quality improvements

Teams can iterate quickly while avoiding accidental regressions in production.

Fewer customer-facing failures

Evals catch risky changes before they impact users and support teams.

Clear quality targets

Dashboards show where performance is strong and where tuning is required.

Better retrieval and tool correctness

RAG and agent components are tested separately, not treated as a black box.

Safer model/provider changes

Switch providers or models with a regression harness that validates behaviour.

Features

What we deliver

Golden datasets

Representative queries and expected outcomes built from your real workflows and content.

Automated scoring

Heuristics, model-graded scoring, and structured checks for format and correctness.

Retrieval evaluation

Measure relevance, coverage, and citation quality for RAG systems with repeatable tests.

Tool-call validation

Validate schemas, parameters, retries, and idempotency for agent actions and workflows.

Regression gates in CI

Run evals on prompt/model changes and block releases when quality drops below thresholds.

Quality dashboards

Track metrics over time and identify which prompts, sources, or tools cause failures.

Process

How we work

1
2–4 days

Define success criteria

We set measurable targets and build an eval plan that matches your workflows.

2
4–10 days

Build datasets

We collect and curate test cases, edge cases, and expected outcomes.

3
1–2 weeks

Implement scoring

We implement scoring, dashboards, and manual review loops where necessary.

4
3–7 days

Add regression gates

We integrate evals into CI and define threshold-based release gates.

Tech Stack

Technologies we use

Core

Eval datasets + scoringTracing + structured logsRAG retrieval metricsTool schema validation

Tools

CI quality gatesFeedback loops

Use Cases

Who this is for

RAG knowledge assistants

Test retrieval relevance, citation coverage, and answer helpfulness across a real query set.

Tool-enabled agents

Validate tool parameters and outcomes so automations remain correct after prompt changes.

Summarization and extraction

Score structured outputs against expected schemas and key field accuracy targets.

Safety and policy constraints

Add red-team and policy tests for prompt injection and disallowed output scenarios.

Provider migrations

Compare models/providers using the same dataset to choose the best quality/cost trade-off.

FAQ

Frequently asked questions

We start with a focused set (often 30–150 cases) that represent core journeys, then expand based on usage and failures.

Yes. We measure retrieval relevance/coverage and generation behaviour so improvements are targeted and measurable.

It typically speeds teams up after initial setup by reducing production regressions and debugging time.

Yes. We add adversarial cases for injection, jailbreak attempts, and policy violations relevant to your product.

Yes. We design evals to run efficiently with tiers (quick checks per PR, deeper suites nightly or pre-release).

Ready to start?

Stop shipping AI changes without confidence

Share your workflows and examples—we’ll build an eval plan with datasets, scoring, and quality gates.

Regression checks included.