Technology
Vapi
Vapi implementation for production software delivery with clean architecture, maintainability, and predictable rollout. Built for United States teams with Americas overlap (EST/PST-friendly).
Best For
Ideal use cases
Teams shipping voice agents quickly with production patterns
Workflows needing call routing and structured data capture
Products requiring low-latency conversational call handling
What We Build
Projects we deliver
Voice agent call flows with escalation
Structured extraction into CRMs and ticketing systems
Monitoring and iteration loops for call quality
Ecosystem
Compatible tools & integrations
Seamless Integrations
Works with your existing stack
Use Cases
Recommended use cases
Appointment booking and rescheduling
After-hours support intake
Lead qualification by phone
Delivery
How we deliver
We design escalation-first flows so failures become handoffs, not dead ends.
Extraction is validated and stored as structured events for operations.
Monitoring tracks outcomes, latency, and failure reasons for iteration.
FAQ
Frequently asked questions
Yes. We implement warm transfers with summaries and structured context so your team can take over smoothly.
Yes. We integrate voice flows with scheduling, CRM updates, and ticket creation using tool calling patterns.
We add clarification steps and route to human handoff when confidence is low, especially for critical fields.
AI
Add AI on top of this stack
Two common AI services that pair well with this technology, plus a fixed-scope gig to start quickly.
Related
Explore related technologies
Regional
Delivery considerations for your region
Compliance & Data (US)
For US teams, we build with auditability in mind: clear access boundaries, least-privilege roles, and reviewable operational controls.
We can align delivery with SOC 2 / ISO-friendly practices (without claiming certification): evidence-ready logs, secure-by-default config, and clear ownership.
- SOC 2 / ISO-friendly implementation patterns (no certification claims)
- Least-privilege access and permission boundaries
- Security review checklists for auth, payments, and data flows
- PII-safe logging + incident response playbooks (on request)
- Retention and deletion flows where required
- NDA + vendor onboarding docs on request
Timezone & Collaboration (Americas)
We support teams across the Americas with meeting windows that work for EST/CST/MST/PST.
We keep delivery predictable with weekly milestones, concise async updates, and written decisions to reduce calendar load.
- Americas overlap with EST/PST-friendly windows
- Async-first updates with written decisions
- Weekly milestone demos + change control
- Fast turnaround on blockers and clarifications
- Clear owner per workstream and escalation path
Engagement & Procurement (US)
US-friendly engagement structure: clear SOWs, milestone billing, and invoice cadence that fits typical procurement workflows.
If you need vendor onboarding artefacts, we can provide security posture summaries and delivery process documentation.
- USD invoicing and milestone-based payment schedules
- SOW + scope lock options for fixed-scope work
- Time-and-materials for evolving requirements
- Procurement-ready documentation on request
- Optional paid discovery to de-risk delivery
Security & Quality (US)
We ship with a security-first checklist and performance budgets—so releases stay stable under real traffic.
Expect clean PRs, reviewable changes, and production-ready testing from day one.
- Threat-aware checks for auth, roles, and sensitive data flows
- CI-friendly testing: unit + integration + critical path smoke tests
- Performance budgets (Core Web Vitals-minded) and bundle checks
- Structured logging + error tracking hooks (Sentry-ready)
- Rollback-safe releases and clear release notes
Want to scope this properly?
Share your requirements for United States delivery. USD-based engagements.
Reply within 2 hours. No-pressure consultation.