Rescue & Scale
Maintenance & Support Services
We provide ongoing maintenance and support for web, mobile, and backend products. From incident response and bug fixes to planned improvements, we keep your platform reliable while your team focuses on growth. Delivery aligned to United States teams (USD).
Benefits
What you get
Proactive monitoring and issue response
Regular bug fixes and stability improvements
Security patching and dependency upgrades
Planned enhancement sprints for product growth
Clear SLAs and communication workflows
Predictable support model with handoff continuity
Features
What we deliver
Incident Response and Triage
Handle production issues quickly with structured triage, root-cause analysis, and recovery actions.
Bug Fixing and Stabilization
Continuously fix defects, edge-case failures, and workflow regressions in priority order.
Security and Dependency Updates
Keep frameworks and libraries up to date with safer rollout practices and compatibility checks.
Performance and Reliability Care
Apply targeted optimizations and infrastructure tuning to keep user experience stable over time.
Roadmap-Aligned Enhancements
Deliver small-to-medium feature improvements through planned support sprints.
Reporting and Handoff Continuity
Provide regular updates, transparent work logs, and documented changes for team visibility.
Process
How we work
Onboarding and System Audit
Review architecture, known issues, and operational priorities.
Support Plan Setup
Define SLAs, communication channels, and backlog prioritization method.
Continuous Support Cycles
Execute bug fixes, updates, and enhancements in recurring iterations.
Monthly Review and Planning
Report outcomes and align next support priorities with product goals.
Tech Stack
Technologies we use
Core
Tools
Services
Use Cases
Who this is for
Post-Launch Product Support
Keep newly launched products stable with structured support and iterative fixes.
Legacy System Care
Maintain aging systems while planning gradual modernization and risk reduction.
Small Team Engineering Backup
Provide reliable external support when in-house teams need additional execution bandwidth.
Enterprise Reliability Support
Maintain SLAs, release discipline, and issue management for critical product workflows.
FAQ
Frequently asked questions
Yes. We offer recurring support models tailored to product complexity and response requirements.
Yes. We start with a technical audit, then provide a phased stabilization and support plan.
Response time depends on agreed SLA tier, but critical issues are prioritized for immediate triage.
Yes. Support plans can include planned enhancement sprints in addition to bug fixes and updates.
Yes. We manage security and version upgrades with compatibility checks and safe rollout practices.
Yes. We provide clear progress summaries, change logs, and next-step planning updates.
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Regional
Delivery considerations for your region
Compliance & Data (US)
For US teams, we build with auditability in mind: clear access boundaries, least-privilege roles, and reviewable operational controls.
We can align delivery with SOC 2 / ISO-friendly practices (without claiming certification): evidence-ready logs, secure-by-default config, and clear ownership.
- SOC 2 / ISO-friendly implementation patterns (no certification claims)
- Least-privilege access and permission boundaries
- Security review checklists for auth, payments, and data flows
- PII-safe logging + incident response playbooks (on request)
- Retention and deletion flows where required
- NDA + vendor onboarding docs on request
Timezone & Collaboration (Americas)
We support teams across the Americas with meeting windows that work for EST/CST/MST/PST.
We keep delivery predictable with weekly milestones, concise async updates, and written decisions to reduce calendar load.
- Americas overlap with EST/PST-friendly windows
- Async-first updates with written decisions
- Weekly milestone demos + change control
- Fast turnaround on blockers and clarifications
- Clear owner per workstream and escalation path
Engagement & Procurement (US)
US-friendly engagement structure: clear SOWs, milestone billing, and invoice cadence that fits typical procurement workflows.
If you need vendor onboarding artefacts, we can provide security posture summaries and delivery process documentation.
- USD invoicing and milestone-based payment schedules
- SOW + scope lock options for fixed-scope work
- Time-and-materials for evolving requirements
- Procurement-ready documentation on request
- Optional paid discovery to de-risk delivery
Security & Quality (US)
We ship with a security-first checklist and performance budgets—so releases stay stable under real traffic.
Expect clean PRs, reviewable changes, and production-ready testing from day one.
- Threat-aware checks for auth, roles, and sensitive data flows
- CI-friendly testing: unit + integration + critical path smoke tests
- Performance budgets (Core Web Vitals-minded) and bundle checks
- Structured logging + error tracking hooks (Sentry-ready)
- Rollback-safe releases and clear release notes
Want help with maintenance and support?
Book a service call with United States timezone overlap (Americas overlap (EST/PST-friendly)). USD-based engagements.
Reply within 2 hours. No-pressure consultation.