Softment

AI Development

AI Agent Development Services

We build AI agents that plan, call tools, and complete tasks safely. Expect permission-aware actions, RAG grounding, measurable quality checks, and a handoff your team can extend.

TimelineTypical: 3–8 weeks (scope-dependent)
Starting at$2k
Security-first AI integrations • Evals + logging + guardrails included

Overview

What this service is

We turn real tasks into agent workflows: gather context, ask the right follow-ups, call tools, and produce structured outputs your systems can trust.

Tool access is engineered for safety—allowlists, schemas, approvals, and audit trails—so agent actions remain predictable and debuggable.

Delivery includes evaluation tests, monitoring, and fallbacks so performance improves over time instead of drifting as prompts, tools, and models change.

Benefits

What you get

Automate work without breaking trust

Agents take actions with guardrails and approvals so you can automate safely.

Faster resolution for repetitive workflows

Triage, routing, summaries, and updates happen in minutes—not hours of manual work.

RAG grounding for higher accuracy

Agents can reference your docs and systems to reduce guessing and improve reliability.

Quality you can measure

Eval suites and regression checks make improvements safe and repeatable.

Operational visibility from day one

Tracing and logs show where agents fail, what they used, and how to fix it.

Features

What we deliver

Tool-calling agent architecture

Structured tool schemas, routing logic, and bounded actions aligned to your systems.

Approvals + safe execution

Human-in-the-loop approvals for risky actions, plus constraints for safe defaults.

RAG context and memory strategy

Permission-aware retrieval, session memory, and context windows that stay relevant.

Reliability patterns

Retries, idempotency, timeouts, and clear failure UX for tool and model errors.

Evaluation and regression testing

Golden tasks, automated scoring, and regression gates for tool-call correctness.

Monitoring + cost controls

Tracing, token/cost analytics, and caching/routing to keep production usage predictable.

Process

How we work

1
2–4 days

Workflow mapping

We define tasks, tool boundaries, approval points, and success metrics for the agent.

2
3–7 days

Tooling + schemas

We implement tool contracts, validation, and permission-aware access patterns.

3
1–3 weeks

Agent build

We build routing, memory/context logic, and the execution loop with safe defaults.

4
4–8 days

Evals + hardening

We add test cases, monitoring, retries, and failure handling for production stability.

5
1–3 days

Rollout + handoff

We ship with docs, dashboards, and a roadmap for iterative quality improvements.

Tech Stack

Technologies we use

Core

OpenAI / AnthropicTool calling / structured outputsLangChain / orchestrationRAG + vector search

Tools

PostgreSQL + RedisQueues + webhooksTracing + eval datasets

Use Cases

Who this is for

Support triage agent

Classify tickets, fetch account context, draft replies, and escalate with structured summaries.

Sales qualification agent

Ask follow-ups, score leads, enrich CRM fields, and schedule next steps via tools.

Ops workflow agent

Create tasks, update statuses, and generate reports while preserving audit-friendly trails.

Internal copilot for dashboards

Explain metrics, propose actions, and execute safe changes through approved tool catalogs.

Document-heavy agent

Answer from policies and manuals with citations, then generate structured outputs for downstream steps.

FAQ

Frequently asked questions

Anything with an API: CRMs, ticketing systems, databases, internal services, and webhook-based automations. We design a safe tool surface with validation and allowlists.

We use constrained schemas, RBAC-aligned permissions, allowlisted tools, and human approvals for sensitive operations. We also log tool calls for auditability.

Yes. We create eval datasets and regression checks so you can track accuracy, tool-call correctness, latency, and cost as you iterate.

Yes. We can route across providers and models based on cost/latency needs while keeping the workflow stable.

Yes. You receive the full codebase and handoff notes, plus recommendations for safe iteration and expansion.

Ready to start?

Ready to ship an agent that actually works?

Share the workflow, tools to connect, and success criteria—we’ll propose a scoped plan, timeline, and rollout approach.

Evals + logging + guardrails included.