Technology
Vapi
Vapi implementation for production software delivery with clean architecture, maintainability, and predictable rollout. Built for Germany teams with EU overlap (CET/CEST-friendly).
Best For
Ideal use cases
Teams shipping voice agents quickly with production patterns
Workflows needing call routing and structured data capture
Products requiring low-latency conversational call handling
What We Build
Projects we deliver
Voice agent call flows with escalation
Structured extraction into CRMs and ticketing systems
Monitoring and iteration loops for call quality
Ecosystem
Compatible tools & integrations
Seamless Integrations
Works with your existing stack
Use Cases
Recommended use cases
Appointment booking and rescheduling
After-hours support intake
Lead qualification by phone
Delivery
How we deliver
We design escalation-first flows so failures become handoffs, not dead ends.
Extraction is validated and stored as structured events for operations.
Monitoring tracks outcomes, latency, and failure reasons for iteration.
FAQ
Frequently asked questions
Yes. We implement warm transfers with summaries and structured context so your team can take over smoothly.
Yes. We integrate voice flows with scheduling, CRM updates, and ticket creation using tool calling patterns.
We add clarification steps and route to human handoff when confidence is low, especially for critical fields.
AI
Add AI on top of this stack
Two common AI services that pair well with this technology, plus a fixed-scope gig to start quickly.
Related
Explore related technologies
Regional
Delivery considerations for your region
Compliance & Data (EU)
For Germany/EU delivery, we keep GDPR-first patterns: data minimisation, purpose-limited storage, and explicit access boundaries.
We can work under a DPA (template available on request) and implement pragmatic retention/deletion flows when needed.
- GDPR-first architecture patterns (generic, no legal claims)
- DPA template available on request
- Retention/deletion and export flows where required
- Least-privilege access and safe logging defaults
- Documented data flows and access boundaries
Timezone & Collaboration (EU)
We align to EU working hours with CET-friendly collaboration windows and async progress updates.
We keep delivery predictable: weekly milestones, documented decisions, and clear scope control.
- EU overlap with CET-friendly windows
- Async-first delivery with written decisions
- Weekly milestone demos and progress checkpoints
- Clear change control to avoid surprises
- Escalation path for blockers and risks
Engagement & Procurement (EU)
We support procurement-friendly engagements with clear scopes, milestone plans, and documentation that stakeholders can review.
For EU teams, we can structure invoices and milestones for EUR-based engagements where appropriate.
- EUR-based engagements and invoicing options
- Discovery-first option to reduce delivery risk
- Milestone-based billing and scope sign-offs
- Vendor onboarding documentation on request
- Transparent change control and approvals
Security & Quality (EU)
We prioritise reliability: reviewable PRs, predictable releases, and tests that protect critical paths.
Performance budgets and clear release discipline keep the product stable as it grows.
- CI-friendly testing: unit + integration + smoke tests
- Performance budgets + bundle checks
- Release checklist + rollback-safe deployments
- Security checklist for auth and sensitive data flows
- Observability hooks (logs + error tracking) ready for production
Want to scope this properly?
Book a page call with Germany timezone overlap (EU overlap (CET/CEST-friendly)). EUR-based engagements.
Reply within 2 hours. No-pressure consultation.