Rescue & Scale
Maintenance & Support Services
We provide ongoing maintenance and support for web, mobile, and backend products. From incident response and bug fixes to planned improvements, we keep your platform reliable while your team focuses on growth. Delivery aligned to Canada teams (CAD).
Benefits
What you get
Proactive monitoring and issue response
Regular bug fixes and stability improvements
Security patching and dependency upgrades
Planned enhancement sprints for product growth
Clear SLAs and communication workflows
Predictable support model with handoff continuity
Features
What we deliver
Incident Response and Triage
Handle production issues quickly with structured triage, root-cause analysis, and recovery actions.
Bug Fixing and Stabilization
Continuously fix defects, edge-case failures, and workflow regressions in priority order.
Security and Dependency Updates
Keep frameworks and libraries up to date with safer rollout practices and compatibility checks.
Performance and Reliability Care
Apply targeted optimizations and infrastructure tuning to keep user experience stable over time.
Roadmap-Aligned Enhancements
Deliver small-to-medium feature improvements through planned support sprints.
Reporting and Handoff Continuity
Provide regular updates, transparent work logs, and documented changes for team visibility.
Process
How we work
Onboarding and System Audit
Review architecture, known issues, and operational priorities.
Support Plan Setup
Define SLAs, communication channels, and backlog prioritization method.
Continuous Support Cycles
Execute bug fixes, updates, and enhancements in recurring iterations.
Monthly Review and Planning
Report outcomes and align next support priorities with product goals.
Tech Stack
Technologies we use
Core
Tools
Services
Use Cases
Who this is for
Post-Launch Product Support
Keep newly launched products stable with structured support and iterative fixes.
Legacy System Care
Maintain aging systems while planning gradual modernization and risk reduction.
Small Team Engineering Backup
Provide reliable external support when in-house teams need additional execution bandwidth.
Enterprise Reliability Support
Maintain SLAs, release discipline, and issue management for critical product workflows.
FAQ
Frequently asked questions
Yes. We offer recurring support models tailored to product complexity and response requirements.
Yes. We start with a technical audit, then provide a phased stabilization and support plan.
Response time depends on agreed SLA tier, but critical issues are prioritized for immediate triage.
Yes. Support plans can include planned enhancement sprints in addition to bug fixes and updates.
Yes. We manage security and version upgrades with compatibility checks and safe rollout practices.
Yes. We provide clear progress summaries, change logs, and next-step planning updates.
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Regional
Delivery considerations for your region
Compliance & Data (Canada)
For Canadian teams, we focus on practical privacy and security: least-privilege access, clear boundaries, and reviewable operational controls.
We can align implementation with SOC 2 / ISO-friendly practices (without claiming certification) and support documented data flows.
- SOC 2 / ISO-friendly patterns (no certification claims)
- Least-privilege access and secure session handling
- Retention/deletion and export flows where required
- PII-safe logging + access boundary documentation
- NDA and vendor onboarding docs on request
Timezone & Collaboration (North America)
We work with Canadian teams with North America overlap and meeting windows that fit your schedule.
Delivery stays predictable via weekly milestones, async updates, and clearly documented decisions.
- North America overlap and responsive communication
- Async-first updates with written scope decisions
- Weekly milestone demos and progress checkpoints
- Clear escalation path for blockers
- Tight change control with clear sign-offs
Engagement & Procurement (Canada)
We support procurement-friendly delivery: clear scope, change control, and billing cadence aligned to milestones when appropriate.
We can invoice in CAD for CAD-based engagements where required.
- CAD-based engagements and invoicing options
- Milestone-based billing and scope sign-offs
- Time-and-materials for evolving requirements
- Vendor onboarding pack on request
- Optional paid discovery to de-risk delivery
Security & Quality (North America)
We keep quality visible: clean PRs, reviewable changes, and test coverage that matches the risk of each feature.
Performance budgets and release discipline help maintain stability as the product scales.
- CI-friendly testing: unit + integration + smoke tests
- Performance budgets + bundle checks
- Structured release notes + rollback-safe deployments
- Security checklist for auth, roles, and data flows
- Observability hooks (logs + error tracking) ready for production
Want help with maintenance and support?
Book a service call with Canada timezone overlap (North America overlap). CAD-based engagements.
Reply within 2 hours. No-pressure consultation.